Shania Graham

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Front Desk Represenative - Image Hotel Managment - Cookeville, TN

(2025-01)

• Managed front desk operations, facilitating efficient guest check-in and check-out experiences.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated room assignments and ensured accuracy of reservation records using hotel management software.
• Trained new staff on front desk procedures and customer service standards, improving service consistency.

Guest Services Representative - Woodspring Suites

(2024-03 - 2025-12)

• Cater to diverse clientele and enhance guest experience.
• Resolved guest inquiries and issues promptly and courteously, fostering positive relationships and brand loyalty.
• Demonstrated strong interpersonal skills to effectively communicate and connect with guests from various backgrounds.
• Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
• Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
• Trained new staff on customer service standards and operational procedures to enhance team performance.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Dispatcher/Customer service - Plumbing solutions - Smyrna, TN

(2022-01 - 2023-07)

• Coordinated schedules and dispatches for service technicians
• Assisted customers with inquiries, scheduling, and issue resolution, utilizing clear and concise communication skills in both speaking and writing.
• Maintained organized records and provided administrative support to ensure smooth operations.

Event Coordinator - Krewelshof - Obergartzem

(2016-03 - 2022-06)

• Planned and executed diverse events, utilizing bilingual capabilities to liaise with German-speaking clients and vendors.
• Collaborated closely with clients to understand their vision and preferences, ensuring seamless event coordination and execution.
• Exhibited strong organizational skills and attention to detail to manage multiple tasks and deliver successful events.

High school diploma - Ehrenfeld (2013-06)