Shanna Cook

Sr Loan Processor highly effective at coordinating documents and processes between departments, individuals and title and escrow. Expert negotiator, problem solver and organizer. Over 28 years of experience in loan processing and mortgages.

Sr Loan Processor - Movement Mortgage LLC - Scottsdale AZ

(2025-08 - 2026-06)

• Review loan files for completeness
• Requested Title Fee's to send out initial loan disclosures
• Secure income, assets and credit approvals within strict purchase agreement deadlines
• Order and review appraisals, title, insurance and escrow documents
• Maintain borrower and partner communication to resolve conditions promptly and meet regulations
• Support smooth closings by ensuring all conditions, approvals, and disclosures are completed accurately.
• Experience in FHA, VA, Conventional and New Construction, Non QM, Bond, Jumbo, HELOC, DU, LP, Outlook, Microsoft Word, and Excel

Sr Loan Processor - Hancock Processing LLC - Scottsdale AZ

(2025-04 - 2025-08)

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
• Worked with customers via telephone to answer questions, process transactions, and resolve issues.
• Work in several Wholesale Broker portals (UWM, Freedom Mortgage, Kind Lending, PennyMac)
• Experience in FHA, VA, Conventional and New Construction,DU, LP, Outlook, Microsoft Word, and Excel
• Proficient with Encompass for 12 years

Sr Loan Processor - Lennar Mortgage - San Antonio TX Branch

(2023-08 - 2025-04)

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Handled any conditions sent from underwriting departments.
• Experience in multiple loan programs. FHA,VA, Conventional, AZ DPA, Stand Loan 2nd, new construction,
• Experience with Encompass and Microsoft Outlook

Sr Loan Processor - Fairway Independent Mortgage - Phoenix, AZ

(2016-03 - 2023-08)

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Handled any conditions sent from underwriting departments. Coordinated closing process with title and escrow companies
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Experience in multiple loan programs. FHA,VA, Conventional, AZ DPA, Stand Loan 2nd, new construction,
• Experience with Encompass and Microsoft Outlook

High School Diploma - Lake Stevens Sr High School (1995-06)