Center Administrator - CenterWell - Anderson, SC
(2022-09)
Lead operational strategy, staffing optimization, and workflow improvements supporting high-quality patient care and organizational goals.
- Direct daily operations and performance management for teams of 12+ employees across clinical and administrative functions.
- Partner with providers and clinical leadership to improve patient outcomes and close HEDIS and quality care gaps.
- Mentor and train new and existing Center Administrators across multiple locations, strengthening leadership development and operational consistency.
- Drive patient engagement initiatives resulting in improved patient satisfaction and positive health outcomes.
- Ensure compliance with HIPAA, company policies, and data protection standards.
- Collaborate on operational improvement initiatives to increase referral accuracy and improve patient care coordination.
- Manage payroll, attendance records, scheduling, reporting, and administrative operations.
Referral Coordinator - Humana - Seneca, SC
(2019-08 - 2022-09)
- Managed outgoing referrals for multiple medical offices while ensuring timely coordination of patient care.
- Supported closure of HEDIS quality gaps and monitored operational reporting metrics.
- Served as lead referral trainer for new hires and cross-functional team members.
- Provided operational coverage for Center Administrators and multiple clinic locations as needed.
- Assisted with implementation of new operational projects and workflow improvements.
Healthcare Representative - Change Healthcare - Seneca, SC
(2018-09 - 2019-08)
- Conducted patient screenings for disability resources and Medicaid eligibility.
- Maintained accurate patient documentation and coordinated healthcare resource support.
Nursing Assistant / Behavioral Health Technician - AnMed Health - Anderson, SC
(2017-08 - 2018-09)
- Provided compassionate patient care in medical-surgical, psychiatric, dementia, Alzheimer's, and traumatic brain injury units.
- Recognized for excellent teamwork, patient relations, chart accuracy, and empathetic care.
- Maintained compliance with HIPAA standards and safety protocols.
Office Manager / Customer Service Manager - Edgewater Development - Westminster, SC
(2000-06 - 2017-08)
- Managed daily office operations including payroll, scheduling, customer service, and business administration.
- Implemented systems and workflow improvements that enhanced productivity and customer satisfaction.
- Coordinated reporting, records management, employee training, and operational support.
