Shannon Carter

Dynamic Human Resources professional with over 18 years of comprehensive experience in talent acquisition, employee relations, and HR management. Achieved hiring targets consistently while reducing time-to-hire and enhancing candidate engagement. Specialized in mediating workplace disputes and advising on HR policies for improved compliance and organizational culture. Committed to fostering employee development and driving initiatives that elevate workforce satisfaction and productivity.

Financial Advisor at FREEDOMPATH (2024-11 – Present)

Provide comprehensive financial advice and services to clients, focusing on estate planning, wealth-building, and credit repair strategies. Enhance client satisfaction through exceptional, personalized service, boosting ratings from 88% to 97.5%. Identify niche segments and establish a strong market reputation to support practice specialization. Source prospective clients, leverage referrals, and assess customer needs.

• Enhanced client satisfaction ratings from 88% to 97.5% through personalized service.
• Established strong reputation in target niche markets to support practice specialization.
• Sourced and identified prospective clients while assessing needs and capitalizing on referrals.

Senior Talent Acquisition Partner at WOODFOREST NATIONAL BANK (2015-11 – 2024-10)

Developed diverse talent pipelines through strategic partnerships with colleges and workforce agencies. Managed 40-70 high-volume requisitions across corporate, sales, and technical roles. Created innovative recruitment strategies and branding initiatives to attract quality candidates. Collaborated with department heads to forecast talent needs and refine sourcing strategies.

• Surpassed monthly hiring targets of 12-15 hires.
• Recognized for reducing time-to-hire in challenging markets.
• Enhanced candidate engagement via targeted communications across various platforms.

Employee Relations Business Partner at WOODFOREST NATIONAL BANK (2013-04 – 2015-11)

Oversee Employee Relations for designated regions. Act as a neutral mediator for workplace issues, ensuring fairness and consistency. Advise field managers on employment decisions and personnel actions. Investigate claims of harassment and discrimination, summarizing findings and recommending actions to management.

• Facilitated resolution of workplace disputes through effective mediation.
• Counseled employees and management on HR policies for improved compliance.
• Enhanced manager decision-making with tailored guidance on personnel matters.

Human Resources Generalist at SOFTLAYER TECHNOLOGIES - IBM CLOUD (2011-09 – 2013-04)

Delivered comprehensive HR support, managing recruitment, onboarding, performance management, and employee relations for Houston Data Centers and Call Centers. Oversaw full-cycle recruitment, collaborating with department heads to align staffing with business needs. Administered employee benefits and payroll, ensuring compliance and accuracy. Coordinated training programs to enhance skills and engagement.

• Drove recruitment strategy, improving candidate quality and reducing time-to-hire.
• Championed employee development initiatives, increasing skill competency across teams.
• Spearheaded morale-boosting events, enhancing employee satisfaction and productivity.

Bachelor's in Business Administration – Strayer University-Georgia (2007-01 – 2011-09)