Shannon Huntley
Moving Industry • Customer Service Management • Operations
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About
Meticulous, highly organized customer service leader with experience supervising staff, resolving onsite issues, managing escalations, responding to customer reviews, and assisting with claims-related concerns. Skilled in Bills of Lading and contract review, cross-department coordination, and detailed follow-up.
Background includes customer service management, administrative co-management, and one year of dispatch duties.
Experience
Customer Service Supervisor - X Van Lines
(2025-01)
- Supervise customer-service staff, provide guidance on complex accounts, and serve as a primary escalation point for customer concerns.
- Resolve time-sensitive onsite concerns involving shipment volume, packing requirements, additional charges, and paperwork, coordinating with crews and management.
- Review Bills of Lading, revised inventories, contracts, and payment terms to clarify charges, address disputes, and maintain accurate records.
- Prepare responses to customer reviews and assist with claims-related questions, documentation, and follow-up.
- Coordinate with dispatch and management on shipment updates and unresolved concerns while maintaining detailed account notes and customer communication.
Customer Service Manager - Bridgeview Van Lines / Menards Moving & Storage
(2021-01 - 2025-01)
- Led customer-service follow-up for interstate moving accounts, keeping staff informed of shipment status and outstanding customer needs.
- Handled dispatch for one year, arranging nationwide carrier assignments and aligning pickup schedules with customer availability.
- Maintained shipment tracking spreadsheets and organized pending items, carrier updates, and customer follow-up to keep accounts moving forward.
- Acted as a liaison between customers and carriers, following up on scheduling changes, shipment concerns, and missing documentation.
Administrative & Sales Co-Manager - VGF Marketing, LLC - Delray Beach, FL
(2019-01 - 2021-01)
- Co-managed administrative and sales activities, trained staff, and coordinated case documentation and follow-up.
- Managed up to 80 active genetic-testing cases, maintaining electronic documentation and insurance authorization records.
- Coordinated patient and provider updates, physician authorization follow-up, and testing-kit follow-up.
Workers' Compensation Legal Assistant - Gordon & Doner, P.A. - Palm Beach Gardens, FL
(2016-01 - 2019-01)
- Transcribed attorney dictation and legal content, drafted correspondence, and prepared case-related documents.
- Maintained confidential case files, coordinated medical records and court submissions, and managed deadlines and client communication.
- Proofread documents for accuracy, completeness, and formatting.
Legal Assistant - Adams|Coogler, P.A. - West Palm Beach, FL
(2013-01 - 2016-01)
- Transcribed attorney dictation and deposition-related content and drafted legal correspondence.
- Maintained case information in Total software and organized legal files, exhibits, and trial materials.
- Processed and filed large volumes of documents while meeting strict legal deadlines.
Short Sale Processor & Intake Coordinator - Trident Title, LLC - West Palm Beach, FL
(2011-01 - 2013-01)
- Managed more than 250 active short-sale files and prepared HUD-1 forms, title reports, lender packages, and correspondence.
- Maintained electronic/PDF records, spreadsheets, and monthly reports and coordinated with realtors, attorneys, lenders, and sellers.
- Monitored file status, deadlines, missing documentation, and lender requirements.
