Shannon Slaughter

Generate new business through door-to-door prospecting, referrals, networking, and relationship development with homeowners, real estate professionals, and property managers. Conduct comprehensive roof inspections to identify storm damage, age-related deterioration, and other conditions requiring repair or replacement. Monitor project progress, conduct quality assurance inspections, and resolve customer concerns to maintain high satisfaction and generate referral business.

Sales Account Manager - ENG Developers - Houston, Texas

(2026-01)

• Generate new business through door-to-door prospecting, referrals, networking, and relationship development with homeowners, real estate professionals, and property managers.
• Conduct comprehensive roof inspections to identify storm damage, age-related deterioration, and other conditions requiring repair or replacement.
• Monitor project progress, conduct quality assurance inspections, and resolve customer concerns to maintain high satisfaction and generate referral business.
• Negotiate contracts and close residential and commercial sales while consistently delivering exceptional customer service.

Customer Service Warranty Representative - KB Home - Houston, Texas

(2019-09 - 2025-06)

• Served as the primary point of contact for homeowners regarding warranty claims, service requests, and general inquiries.
• Managed 5 active and 5 "close-out" communities totalling over 200 homes in their first year warranty.
• Completed payroll for all vendors
• Scheduled, coordinated, and followed up on warranty service appointments with trade partners, contractors and homeowners.
• Built and maintained relationships with homeowners
• Conducted new home orientations in person, and regularly scheduled warranty reviews with homeowners.
• Inspected warranty claims on site in person to evaluate and ensure compliance with company standards, before calling trades.
• Documented service issues, inspections, and resolutions in company systems for accurate records.
• Provided clear communication to homeowners on warranty coverage, repair timelines, and maintenance practices
• Ensured all warranty work met quality standards, building codes, and safety requirements
• Collaborated with construction managers, subcontractors, and vendors to resolve warranty issues efficiently and cost effectively.
• Conducted Quality Assurance inspections on newly built homes, prior to closing.
• Maintained an average budget under $25 per claim
• Built and fostered relationships with trades
• Averaged 98%+ customer service scores on surveys
• Identified recurring warranty trends and reported insights to management to improve construction quality

General Contractor - Apex Solutions Roofing and Construction - Tomball, Texas

(2024-02 - 2024-06)

• Sales: brought in new business, negotiates pricing
• Orders materials at take off
• Builds and maintains schedules with customers
• Hires trades and maintains standard of quality
• Performs roofing inspections and coordinates with insurance

Construction Superintendent - Wamhoff Design & Build - Tomball, Texas

(2023-08 - 2023-12)

• Prepared takeoff orders and building schedules for new custom builds and remodels
• Hired trades for custom builds and remodels that aligned with expectations of quality and budget
• Coordinated schedule of trades with homeowners and build schedule
• Used Buildertrend app to manage schedule and update homeowners daily on status of project
• Maintained frequent contact with clients and assured their standards of satisfaction were met

Construction Superintendent - KB Home - Houston, Texas

(2021-11 - 2023-05)

• Managed construction of houses using my own schedule
• Carried an average of 45 homes simultaneously under various stages of construction
• Completed payroll for all vendors
• Scheduled vendors and regularly followed up to ensure all options and materials were installed correctly and in a timely manner
• Built and maintained relationships with buyers
• Conducted pre-construction meetings, pre-drywall meetings, new home orientation walks, and sign offs
• Contacted buyers weekly with construction updates
• Provided detailed updates on status of construction to management on all houses every Monday, Wednesday, and Friday
• Paid for purchase orders made in the system
• Maintained a budget under $300 per home (repairs, errors)
• Built and fostered relationships with trades
• Personally "punched" foundations, frames, and drywall after install and made any necessary correction/repairs
• Averaged 98%+ customer service scores on surveys

New Car Sales - Tomball Ford - Tomball, Texas

(2019-03 - 2019-09)

General Manager - Ameripark - The Woodlands, Texas

(2014-07 - 2018-12)

Marketing - Texas Tech University