School Counselor - Catapult Learning - Orlando, FL
(2025-09)
- Guided students through academic and personal challenges to enhance overall well-being.
- Developed and implemented individualized education plans for diverse student populations.
- Collaborated with teachers and parents to create supportive learning environments.
- Conducted workshops on social-emotional learning and conflict resolution strategies.
- Analyzed student data to identify trends and inform counseling strategies.
- Evaluated program effectiveness, driving continuous improvement in counseling services.
- Facilitated individual and group counseling sessions to support student emotional and academic development.
- Conducted assessments to identify student strengths, challenges, and appropriate interventions for personal growth.
- Analyzed data trends in student performance to inform program adjustments and enhance outcomes effectively.
- Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.
Staffing Specialist - Amergis Healthcare - Orlando, FL
(2024-09 - 2025-03)
- Collaborate with the Instructional, Leadership, Counselor, Academic Integrity, and Professional Learning departments to raise awareness of instructional and learning strategies for students with disabilities/impairments.
- Establish and maintain an efficient and accurate record-keeping system by documenting all ESE-related support, while ensuring compliance.
- Assist in the development of standard operating procedures for ESE policies and procedures.
- Assist students, parents, and instructional staff in interpreting accommodations on IEPs.
- Communicate regularly with parents of students with disabilities to ensure that their accommodations are being met and are addressed in a timely and appropriate fashion.
- Assist with developing and providing ESE-related training for staff and customers as needed.
Customer Success Manager - Hazel Health - Remote
(2021-11 - 2024-04)
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with the sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
- Cultivated strong relationships with clients to ensure satisfaction and retention.
- Analyzed customer feedback to drive enhancements in service delivery and product offerings.
- Mentored junior team members, fostering a collaborative environment focused on continuous learning.
Professional School Counselor - Orange County Public Schools - Orlando, FL
(2018-08 - 2021-11)
- Collaborated with teachers to identify students' needs and develop appropriate interventions for improved academic achievement.
- Streamlined communication between administration, teachers, parents, and students by developing an efficient referral system for counseling services.
- Facilitated conflict resolution among students, resulting in a decrease in disciplinary incidents.
- Implemented data-driven counseling practices, leading to more effective solutions for student issues.
- Served as a liaison between the school community and outside agencies, advocating for student needs and promoting mental health awareness.
- Continuously improved professional skills by attending conferences, workshops, and trainings related to school counseling practices.
- Encouraged social-emotional development through small group sessions focused on self-awareness, relationship-building, and decision-making skills.
- Developed and implemented individualized student counseling plans to support academic success.
- Provided crisis intervention and conflict resolution services for students facing personal challenges.
- Analyzed student data to drive program improvements and enhance counseling effectiveness across the school district.
- Collaborated with teachers and parents to identify student needs and develop appropriate support strategies.
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to de-escalate situations.
Vice President of Operations - Catapult Learning - Hybrid
(2012-04 - 2017-12)
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported the project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Encouraged a work environment conducive to the development of high-performing teams.
- Served as liaison with school district personnel and local board of education.
- Developed and implemented public relations strategies for increasing student enrollment.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Fostered a culture of innovation by encouraging team input on process enhancements and best practices.
Executive Director - Alternatives Unlimited - Hybrid
(2011-08 - 2012-04)
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Ensured a high-quality instructional program is in place in all schools.
- Developed and facilitated a professional development plan for assigned areas.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Established goals and expectations for student and teacher performance.
- Built a referral pipeline by remaining active with the community, establishing referral networks, and resources.
- Established excellent relationships with students and family members by proactively identifying problems and acting appropriately.
- Developed and implemented policies to ensure compliance with state regulations and quality standards.
- Advocated for client needs, shaping program development aligned with community requirements and feedback.
Director - Alternatives Unlimited - Orlando, FL
(2010-08 - 2011-08)
- Recruited, trained, and mentored faculty and staff in best practices for instruction.
- Oversaw the development and implementation of quality educational programs.
- Led regular meetings with faculty members to discuss best practices in education delivery methods; provided constructive feedback to promote improvements.
- Implemented rigorous academic standards while maintaining flexibility in instructional approaches to accommodate diverse student needs.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Professional School Counselor - Alternatives Unlimited - Orlando, FL
(2009-08 - 2010-08)
- Implemented data-driven counseling practices, leading to more effective solutions for student issues.
- Assisted with the development of the master schedule, assuring that students are placed in appropriate academic courses.
- Partnered with parents and guardians to promote student success in school environment.
- Identified and addressed concerns of incoming students and parents.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Monitored student progress to drive successful academic outcomes.
Teacher - Osceola County School District - Kissimmee, FL
(2008-08 - 2009-08)
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress and attendance.
