Shannon Wallace Folsom

Skilled and committed professional with extensive experience in management and organizational leadership. Excels at guiding and overseeing staff, providing practical solutions to enhance processes, and implementing streamlined programs to optimize operations. Proficient in creating policies and procedures, continuously assessing operational requirements to improve performance.

Motivational leader and skilled problem-solver with advanced skills in supervision, team building, and customer service contributing to company success. Adept at stepping into new roles and implementing positive changes. Utilizes practical training, monitoring, and morale-boosting techniques to maximize employee engagement and performance.

School Counselor - Catapult Learning - Orlando, FL

(2025-09)

• Guided students through academic and personal challenges to enhance overall well-being.
• Developed and implemented individualized education plans for diverse student populations.
• Collaborated with teachers and parents to create supportive learning environments.
• Conducted workshops on social-emotional learning and conflict resolution strategies.
• Analyzed student data to identify trends and inform counseling strategies.
• Evaluated program effectiveness, driving continuous improvement in counseling services.
• Facilitated individual and group counseling sessions to support student emotional and academic development.
• Conducted assessments to identify student strengths, challenges, and appropriate interventions for personal growth.
• Analyzed data trends in student performance to inform program adjustments and enhance outcomes effectively.
• Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.

Staffing Specialist - Amergis Healthcare - Orlando, FL

(2024-09 - 2025-03)

• Collaborate with the Instructional, Leadership, Counselor, Academic Integrity, and Professional Learning departments to raise awareness of instructional and learning strategies for students with disabilities/impairments.
• Establish and maintain an efficient and accurate record-keeping system by documenting all ESE-related support, while ensuring compliance.
• Assist in the development of standard operating procedures for ESE policies and procedures.
• Assist students, parents, and instructional staff in interpreting accommodations on IEPs.
• Communicate regularly with parents of students with disabilities to ensure that their accommodations are being met and are addressed in a timely and appropriate fashion.
• Assist with developing and providing ESE-related training for staff and customers as needed.

Customer Success Manager - Hazel Health - Remote

(2021-11 - 2024-04)

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with the sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Created customer support strategies to increase customer retention.
• Cultivated strong relationships with clients to ensure satisfaction and retention.
• Analyzed customer feedback to drive enhancements in service delivery and product offerings.
• Mentored junior team members, fostering a collaborative environment focused on continuous learning.

Professional School Counselor - Orange County Public Schools - Orlando, FL

(2018-08 - 2021-11)

• Collaborated with teachers to identify students' needs and develop appropriate interventions for improved academic achievement.
• Streamlined communication between administration, teachers, parents, and students by developing an efficient referral system for counseling services.
• Facilitated conflict resolution among students, resulting in a decrease in disciplinary incidents.
• Implemented data-driven counseling practices, leading to more effective solutions for student issues.
• Served as a liaison between the school community and outside agencies, advocating for student needs and promoting mental health awareness.
• Continuously improved professional skills by attending conferences, workshops, and trainings related to school counseling practices.
• Encouraged social-emotional development through small group sessions focused on self-awareness, relationship-building, and decision-making skills.
• Developed and implemented individualized student counseling plans to support academic success.
• Provided crisis intervention and conflict resolution services for students facing personal challenges.
• Analyzed student data to drive program improvements and enhance counseling effectiveness across the school district.
• Collaborated with teachers and parents to identify student needs and develop appropriate support strategies.
• Provided crisis intervention in response to emergencies, employing existing trust and rapport to de-escalate situations.

Vice President of Operations - Catapult Learning - Hybrid

(2012-04 - 2017-12)

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Supported the project management team for optimal performance.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Encouraged a work environment conducive to the development of high-performing teams.
• Served as liaison with school district personnel and local board of education.
• Developed and implemented public relations strategies for increasing student enrollment.
• Streamlined operational processes to enhance efficiency across multiple departments.
• Fostered a culture of innovation by encouraging team input on process enhancements and best practices.

Executive Director - Alternatives Unlimited - Hybrid

(2011-08 - 2012-04)

• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Ensured a high-quality instructional program is in place in all schools.
• Developed and facilitated a professional development plan for assigned areas.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
• Established goals and expectations for student and teacher performance.
• Built a referral pipeline by remaining active with the community, establishing referral networks, and resources.
• Established excellent relationships with students and family members by proactively identifying problems and acting appropriately.
• Developed and implemented policies to ensure compliance with state regulations and quality standards.
• Advocated for client needs, shaping program development aligned with community requirements and feedback.

Director - Alternatives Unlimited - Orlando, FL

(2010-08 - 2011-08)

• Recruited, trained, and mentored faculty and staff in best practices for instruction.
• Oversaw the development and implementation of quality educational programs.
• Led regular meetings with faculty members to discuss best practices in education delivery methods; provided constructive feedback to promote improvements.
• Implemented rigorous academic standards while maintaining flexibility in instructional approaches to accommodate diverse student needs.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Professional School Counselor - Alternatives Unlimited - Orlando, FL

(2009-08 - 2010-08)

• Implemented data-driven counseling practices, leading to more effective solutions for student issues.
• Assisted with the development of the master schedule, assuring that students are placed in appropriate academic courses.
• Partnered with parents and guardians to promote student success in school environment.
• Identified and addressed concerns of incoming students and parents.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Monitored student progress to drive successful academic outcomes.

Teacher - Osceola County School District - Kissimmee, FL

(2008-08 - 2009-08)

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress and attendance.