Shanty Zumaya

Experienced medical administrative professional with a strong background in patient care coordination, front desk operations, and procedure scheduling. Skilled in serving as the first point of contact for patients, providers, and staff by addressing questions, resolving concerns, and ensuring smooth day-to-day clinic operations. Proven ability to manage patient communications with professionalism and compassion while coordinating procedures, scheduling appointments, verifying information, and maintaining organized workflows in fast-paced medical environments.

Recognized for excellent problem-solving skills, attention to detail, and the ability to provide exceptional patient support while contributing to an efficient and welcoming healthcare experience.

Procedure Coordinator at Mission, Tx (2025-10 – Present)

Managing patient scheduling, coordinating medical procedures, verifying insurance and authorizations, and ensuring accurate documentation. Skilled in communicating with patients and healthcare providers, resolving scheduling issues, and maintaining efficient clinic operations while delivering excellent patient support.

Procedure Coordinator/ Patient Care Specialist at McAllen, TX (2024-05 – 2025-10)

Experience answering high-volume calls, assisting patients with questions and concerns, scheduling medical procedures and appointments, and providing excellent customer service. Skilled in patient communication, multitasking, and maintaining efficient daily operations in a fast-paced clinical environment.

High School Diploma in Business and Communications – La Joya High School (2018 – 2022)

Associates in Health Care Professions – The College of Health Care Professions (2022 – 2023)