Shaquila White

Results-oriented Customer Service Representative with 5+ years in high-volume call centers, consistently exceeding targets by resolving complex inquiries and maintaining a 95%+ customer satisfaction score; proficient in CRM software and enhancing first-call resolution through empathetic, efficient communication.

Customer Service Agent at Randstad (2023-07 – 2025-12)

• Handled high volumes of inbound and outbound communication via phone, email, live chat, or social media to resolve concerns.
• Processed customer orders, managed billing transactions, issued refunds, and updated account records in a CRM database.
• Diagnosed and troubleshoot product or service issues. Escalated complex cases to supervisors when necessary.
• Identified unstated needs or offer consultative expertise to improve customer satisfaction and brand loyalty.
• Assisted with special projects.

Customer Service Representative at Adecco (2021-02 – 2023-05)

• Responded to customer inquiries via phone, email, chat, and social media regarding product information, order status, and billing.
• Troubleshoot issues, handled complaints professionally, and escalated complex problems to the appropriate departments.
• Managed customer orders from start to finish, including price requests, processing cancellations, and coordinating delivery or service schedules.
• Maintained accurate records of all customer interactions and updated CRM systems.

Call Center Customer Service Agent at Transom (2017-03 – 2021-01)

• Answered product and service questions, process inquiries, and provided accurate, timely solutions.
• Isolated and resolved technical issues for devices or services, providing step-by-step guidance.
• Calmly navigated frustrated customer situations with empathy and social perceptiveness.
• Multi-task across multiple internal applications while maintaining active engagement with customers.
• Assisted with enrollment, cancellations, billing disputes, and processing claims.
• Maintained detailed records of customer interactions and completed back-office data entry as needed.

Front Desk Check In Clerk at Peabody Place Hotel (2016-02 – 2017-01)

• Handled all check-ins and check-outs courteously and efficiently.
• Processed payments, including cash, checks, and credit cards, and managed a secure cash bank.
• Maintained detailed knowledge of hotel features, room types, daily house counts, and local area attractions to assist guests.
• Confirmed and modified reservations in the Property Management System. Blocked rooms for special requests, and handled walk-in sales.
• Responded promptly to guest needs. Documented requests and complaints. Coordinated with other departments like Housekeeping and bell staff for luggage and room readiness.

Cashier at Wal-Mart (2011-01 – 2015-12)

• Scanned items quickly and accurately, processing various payment types (cash, credit, debit, and EBT), and provided correct change.
• Greeted customers with a positive attitude and answered questions about products or store locations.
• Kept the register area clean, organized, and stocked with bags and receipt paper.
• Monitored for potential theft by checking inside containers (LISA—Look Inside Always) and under baskets (BOB—Bottom of Basket).
• Strictly checking IDs for age-restricted sales such as alcohol and tobacco.

High School Diploma – Central High School (2004)