Shari Syas

HCM program and operations leader with 10+ years of experience spanning enterprise delivery, client and partner enablement, continuous improvement, HCM/payroll operations, implementation, and cross-functional leadership. Five years of progressive experience within ADP, with deep expertise across PEO operations, payroll-connected workflows, benefits administration, HCM technology, client service, and enterprise process improvement. MBA in Project Management with a record of translating business needs into scalable programs, improving customer outcomes, automating manual workflows, using data and KPIs to guide decisions, and coaching high-performing teams.

Platform Success Manager - Sequoia

(2026)

• Managed enterprise HCM platform operations and cross-functional client delivery, coordinating stakeholder needs, workflows, priorities, escalations, and customer outcomes.
• Partnered with Product, Operations, and leadership to improve platform workflows, reporting, adoption, and client experience while identifying opportunities to streamline manual processes and team handoffs.

Client Implementation Manager - Included Health

(2024 - 2026)

• Directed enterprise client implementations supporting 500,000+ members, translating customer requirements into actionable plans across Product, Engineering, Clinical Operations, Data, and leadership.
• Achieved 96% on-time go-live performance by establishing readiness criteria, managing dependencies, coordinating milestones and cross-team handoffs, and driving stakeholder accountability.
• Reduced post-launch escalations by 30% through end-to-end readiness reviews, QA gates, data-integrity controls, UAT protocols, and proactive assessment of downstream Implementation and Support risks.
• Served as senior operational escalation point for scope, timeline, resource, and launch-risk decisions; resolved delivery barriers and accelerated implementation timelines by 2–3 weeks.
• Managed executive stakeholders, project plans, budgets, status reporting, risks, issues, documentation, and post-launch stabilization throughout the client lifecycle.

Tax Compliance Manager - ADP, Inc.

(2023 - 2024)

• Led a 15-person team supporting complex payroll tax and compliance operations for 550+ enterprise clients; coached high performers, prioritized work, and drove consistent client-focused execution.
• Increased operational efficiency by 30% through reporting automation, workflow redesign, process simplification, and improved cross-team accountability across Oracle HCM, ADP Workforce Now, and Tableau.
• Established KPI, prioritization, and risk-monitoring models that improved SLA adherence, surfaced customer and operational needs earlier, and strengthened management decision-making.
• Reduced audit and compliance exposure by 8% year over year by redesigning validation workflows, strengthening controls, and standardizing exception-management processes.

Team Lead - ADP, Inc.

(2021 - 2023)

• Led day-to-day execution, workload prioritization, coaching, and escalation support for enterprise benefits operations while serving as SME for Spending Accounts and Voluntary Benefits.
• Coordinated cross-functional initiatives with HR, Payroll, Finance, Product, Technology, Compliance, Client Service, insurance carriers, and third-party administrators to operationalize business changes and improve partner and customer outcomes.
• Delivered approximately $30K per month in recurring savings through workflow automation, process redesign, and elimination of redundant manual work.
• Designed and delivered enablement and change initiatives for 60+ HR and payroll professionals, employer clients, and internal teams; traveled nationally as an instructor and conference presenter.

Senior Support Specialist - ADP, Inc.

(2020 - 2021)

• Managed complex client and operational issues across benefits, payroll integration, eligibility, funding, and HR service workflows, coordinating resolution and handoffs across internal teams and external partners.
• Supported project planning, process documentation, quality controls, reporting, and implementation readiness while identifying opportunities to improve transparency, consistency, and customer experience.
• Built reporting and audit solutions using TOAD SQL, Oracle (EV4), ADP Workforce Now, Salesforce, and Advanced Excel/VBA to reduce manual effort and improve operational visibility.

Benefit Operations Support Specialist - ADP, Inc.

(2019 - 2020)

• Supported enterprise employer clients across Spending Accounts and Voluntary Benefits operations, including eligibility, enrollment, funding workflows, client escalations, and service delivery.
• Partnered with HR, Payroll, Client Service, carriers, and internal operations teams to resolve issues and support effective delivery of ADP HCM and benefits solutions.

Math & Science Teacher - Academy of Math and Science

(2018 - 2019)

Assistant Director - Mathnasium

(2017 - 2018)

Case Manager - Riverside County Department of Public Social Services

(2014 - 2017)

MBA - Project Management - Colorado Technical University

B.A. - Psychology - San Francisco State University