Sharon Olajide

Customer Support Representative with over 1 year of experience providing responsive support to clients through phone, WhatsApp, email, and face-to-face interactions. Skilled in resolving customer inquiries, scheduling appointments, managing customer records, and coordinating daily operations while delivering a positive customer experience. Proficient in Google Workspace, Microsoft Office, and CRM platforms including Zendesk, HubSpot, and Salesforce.

Recognized for strong communication, problem-solving, attention to detail, and the ability to build lasting client relationships in fast-paced environments.

Customer support at Estate consultancy (2025-02 – 2026-06)

• Provided daily customer support to over 10 clients through various communication channels, answering inquires, resolving concerns to ensure a positive customer experience.
• Handled around 20+ phone calls and 8+ conversations, scheduling weekly client appointments and maintaining organized customer records and documentation.
• Resolved complaints by coordinating with property owners, tenants, and internal teams to ensure timely resolutions and customer satisfaction
• Managed 2–3 active property and construction projects, ensuring updates and task completion meet client expectations.
• Assisted in daily administrative tasks, including preparing quotes, processing documents, and recommending workflow improvements for efficiency.

Bachelor of science in pasture and range management – Federal university of agriculture, abeokuta (2022)