Sharon Owens

Monitors radio frequencies and maintains open contact with officers to provide administrative support as needed. Dispatches police and fire vehicles/personnel to emergency and non-emergency requests for assistance based on zone assignment and availability. Determines appropriate apparatus needed to be dispatched for each call.

Multi-task between phone, radio and dispatch Tracks and logs available and unavailable units in the field. Receives telephone calls through the police/fire communications system; assumes control of the conversation; ascertains the nature of the call; prioritizes emergency and non-emergency situations and needs; routes information to appropriate police, fire and rescue units. Provide essential emergency instructions to callers prior to the arrival of police or fire units.

Dispatcher/Communications - Coral Springs Police-Fire

(2022-03 - 2026-04)

• Monitors radio frequencies and maintains open contact with officers to provide administrative support as needed.
• Dispatches police and fire vehicles/personnel to emergency and non-emergency requests for assistance based on zone assignment and availability. Determines appropriate apparatus needed to be dispatched for each call. Multi-task between phone, radio and dispatch Tracks and logs available and unavailable units in the field.
• Receives telephone calls through the police/fire communications system; assumes control of the conversation; ascertains the nature of the call; prioritizes emergency and non-emergency situations and needs; routes information to appropriate police, fire and rescue units. Provide essential emergency instructions to callers prior to the arrival of police or fire units.
• Operates a multi-line call system to receive 911 emergency and non-emergency calls and operates basic office equipment.
• Enters critical information into the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems for the dissemination of information on vehicle registration, wanted persons, warrants, endangered runaways, probation/parole, early inmate release, violent offenders, sexual offenders, predators, terrorists, protection or restraining order.
• Enter information from callers into a Computer-Assisted Dispatch system (CAD) or prepare complaint cards.
• Performs approximately 70-80 hours of overtime over the course of a pay period to assist my coworkers with days off.

NYPD Dispatcher/Police Communications Technician - New York City Police Department

(2016-12 - 2022)

• Multi assigned 911 emergency calls to Police Officers based on precinct concerned
• Monitored and recorded the location of on duty police officers
• Obtained pertinent information to relay to the field units to ensure the safety of the responders
• Was responsible for the safety of police officers throughout the shift
• Operated as the eyes and ears for responding Police Officers before they arrive at the scene
• Accurately, quickly, and courteously received incoming 911 emergency and non-emergency calls and extracted essential information in a minimal amount of time
• Received calls from individuals who need assistance from Firefighters, Police Officers, and Emergency Medical Services
• Provided emergency medical pre-arrival instructions according to policy
• Maintained prompt and regular attendance

Hostess - Heartland Brewery & Chophouse

(2014 - 2016)

• Welcomed guests in a warm and friendly manner
• Answered 90-100 daily phone calls, booked reservations, and resolved customer service issues
• Seated guests and managed seating chart using OpenTable
• Assisted waiters and bartenders with special requests and inquiries
• Maintained a tidy waiting area and hostess stand by sanitizing surfaces and restocking menus and tableware