Escrow Specialist - Park National Bank - Newark
(2025-05)
- Manage commercial loan reports over $500k, ensuring updated insurance to mitigate risk.
- Coordinate with Commercial department for accurate insurance data, reducing potential liabilities.
- Handle external payoff quote requests efficiently, maintaining client satisfaction.
- Organize and prioritize mail, streamlining communication and operational workflow.
Information Systems Jr. Auditor - Community Banc Consulting - Columbus, OH
(2024-05 - 2025-04)
- Compiled and analyzed audit reports to ensure compliance and accuracy, improving audit efficiency.
- Managed time entries and task coordination using Float, streamlining team workflows.
- Oversaw ConnectWise service board to prioritize and distribute technical tickets effectively.
- Performed proactive monthly maintenance (PMM) on client servers, NAS, switches, and routers, ensuring optimal performance and security through updates and patch applications.
- Designed and configured custom hardware solutions (thin-client computers and laptops) tailored to client needs, enhancing operational functionality.
Health Concierge - Aetna - New Albany, OH
(2019-09 - 2023-03)
- Guided members through online navigation, improving data accuracy and system usability through detailed support.
- Processed and documented member inquiries, ensuring record integrity and operational efficiency.
- Supported claims processing documentation, maintaining transparency and compliance with procedures.
- Adapted quickly to procedural changes, upholding high standards in data handling and reporting.
Collections Representative - Iqor - New Albany, OH
(2018-01 - 2019-02)
- Developed and implemented payment plans, optimizing financial workflows and account resolutions.
- Coordinated utility reconnection requests, ensuring timely operational follow-through.
- Analyzed account data to resolve disputes, applying problem-solving skills to improve outcomes.
- Processed payments and updated records with precision, ensuring account accuracy.
- Negotiated payment solutions, leveraging analytical skills to reduce delinquency rates.
- Maintained detailed records to support account management and follow-up actions.
Pre-Delinquent Collections - Discover - New Albany, OH
(2016-09 - 2017-07)
- Processed payments and updated records with precision, ensuring account accuracy.
- Negotiated payment solutions, leveraging analytical skills to reduce delinquency rates.
- Maintained detailed records to support account management and follow-up actions.
Logistics/Scheduling Coordinator - MXD - New Albany, OH
(2014-06 - 2016-01)
- Scheduled and coordinated deliveries for high-end clients (e.g., Pottery Barn, Restoration Hardware), optimizing logistics efficiency.
- Collaborated with warehouses to troubleshoot and resolve delivery issues, improving operational flow.
- Negotiated delivery timelines, ensuring alignment with client specifications and deadlines.
