Shauna Clinton

Motivated IT and operations professional with nearly 1 year of hands-on experience in technical support and system maintenance, complemented by over 5 years of transferable skills in data management, coordination, and problem-solving. Skilled in troubleshooting, hardware configuration, and workflow optimization, with a strong foundation in analytical thinking and logistics. Eager to grow technical expertise and contribute to operational success in a supportive team environment.

Escrow Specialist - Park National Bank - Newark

(2025-05)

• Manage commercial loan reports over $500k, ensuring updated insurance to mitigate risk.
• Coordinate with Commercial department for accurate insurance data, reducing potential liabilities.
• Handle external payoff quote requests efficiently, maintaining client satisfaction.
• Organize and prioritize mail, streamlining communication and operational workflow.

Information Systems Jr. Auditor - Community Banc Consulting - Columbus, OH

(2024-05 - 2025-04)

• Compiled and analyzed audit reports to ensure compliance and accuracy, improving audit efficiency.
• Managed time entries and task coordination using Float, streamlining team workflows.
• Oversaw ConnectWise service board to prioritize and distribute technical tickets effectively.
• Performed proactive monthly maintenance (PMM) on client servers, NAS, switches, and routers, ensuring optimal performance and security through updates and patch applications.
• Designed and configured custom hardware solutions (thin-client computers and laptops) tailored to client needs, enhancing operational functionality.

Health Concierge - Aetna - New Albany, OH

(2019-09 - 2023-03)

• Guided members through online navigation, improving data accuracy and system usability through detailed support.
• Processed and documented member inquiries, ensuring record integrity and operational efficiency.
• Supported claims processing documentation, maintaining transparency and compliance with procedures.
• Adapted quickly to procedural changes, upholding high standards in data handling and reporting.

Collections Representative - Iqor - New Albany, OH

(2018-01 - 2019-02)

• Developed and implemented payment plans, optimizing financial workflows and account resolutions.
• Coordinated utility reconnection requests, ensuring timely operational follow-through.
• Analyzed account data to resolve disputes, applying problem-solving skills to improve outcomes.
• Processed payments and updated records with precision, ensuring account accuracy.
• Negotiated payment solutions, leveraging analytical skills to reduce delinquency rates.
• Maintained detailed records to support account management and follow-up actions.

Pre-Delinquent Collections - Discover - New Albany, OH

(2016-09 - 2017-07)

• Processed payments and updated records with precision, ensuring account accuracy.
• Negotiated payment solutions, leveraging analytical skills to reduce delinquency rates.
• Maintained detailed records to support account management and follow-up actions.

Logistics/Scheduling Coordinator - MXD - New Albany, OH

(2014-06 - 2016-01)

• Scheduled and coordinated deliveries for high-end clients (e.g., Pottery Barn, Restoration Hardware), optimizing logistics efficiency.
• Collaborated with warehouses to troubleshoot and resolve delivery issues, improving operational flow.
• Negotiated delivery timelines, ensuring alignment with client specifications and deadlines.

Bachelor's Degree - Communications - Ashland University (2016-08 - 2020-08)