Shauna Haroon

Licensed Florida 2-20 General Lines insurance professional and former agency owner with extensive experience in insurance sales, agency growth, customer acquisition, retention, business development, dealership relationships, and team training. Proven record of building multi-million-dollar books of business from the ground up, including approximately $3.5 million in in-force premium at First Acceptance Insurance and nearly $2 million in book of business at Fiesta Insurance Agency. Experienced in personal auto, homeowners, commercial insurance, cross-selling, customer needs analysis, lead generation, policy servicing, and relationship-driven sales.

Seeking a remote insurance sales, producer, account executive, or business development role.

Real Estate Investment Operations & Marketing - Family-Owned Real Estate Investment Business - Orlando, FL

(2012-01)

• Manage and support real estate investment operations from a home-based office, demonstrating strong self-direction, organization, communication, and independent work skills.
• Identify and evaluate foreclosure and investment properties; research market opportunities, property values, and potential resale strategies.
• Coordinate property design concepts, renovations, finishes, presentation, and marketing for resale.
• Handle lead management, vendor communication, scheduling, online research, email, telephone communication, and digital business systems.
• Completed full reinstatement of Florida 2-20 General Lines Insurance License in 2025 in preparation for returning to the insurance industry.

Agency Owner - Fiesta Insurance Agency - Florida

(2008-01 - 2012-12)

• Opened and operated the first Fiesta Insurance Agency location in Florida and built the agency from the ground up to nearly $2 million in book of business.
• Sold and serviced personal automobile, homeowners, and commercial insurance products; managed quoting, policy placement, renewals, customer service, retention, and follow-up.
• Generated new business through prospecting, referrals, community relationships, cross-selling, and grassroots marketing.
• Managed agency sales production, staffing, training, marketing, business development, and tax preparation services.
• Selected as the flagship Florida office for agency design, operational standards, and employee training; successfully sold the business in 2012.

Insurance Agent - First Acceptance Insurance - Orlando, FL

(2005-01 - 2008-12)

• Helped establish and grow a personal automobile insurance agency from zero book of business to approximately $3.5 million in in-force premium.
• Generated new business through direct sales, referrals, dealership relationships, prospecting, and disciplined follow-up.
• Assessed customer needs, recommended appropriate coverage, quoted and sold policies, and built relationships supporting retention and referrals.
• Established strong automobile dealership partnerships and provided after-hours insurance assistance to facilitate vehicle deliveries.
• Interviewed and trained successful customer service representatives across five Central Florida offices and frequently handled independent and supervisory responsibilities.

Area Sales Manager / Buyer - Rancho Santa Fe Loan - Los Angeles, CA

(2004-01 - 2005-12)

• Developed new dealership accounts, analyzed consumer credit, structured automobile financing transactions, purchased qualified finance contracts, and monitored deals through funding.

Sales & Leasing Consultant - Bill Heard Chevrolet - Tampa, FL

(2003-01 - 2004-12)

• Prospected for customers, sold and leased vehicles, maintained follow-up, and worked with financial institutions to facilitate prompt funding.

Manager - Sun N Fire - Lakeland, FL

(1998-01 - 2002-12)

• Managed customer service, product sales, warranties, technical support, employee training, and daily operations while supporting business growth.

Associate of Arts - General Studies - Polk Community College (2002-01)

Finance Degree - Finance - College of Automotive Management (2004-01)