Shauncy Williams

Customer service oriented and dependable professional with 10+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures and guidelines to ensure consistent quality.

Registered Pharmacy Technician - CoAssist Pharmacy - Orlando, FL

(2025-09 - 2025-11)

• Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing.
• Contact physicians to obtain missing or necessary prescription information.
• Collect and verify pertinent patient information to ensure accurate processing.
• Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations.
• Adhere strictly to HIPAA regulations to safeguard patient confidentiality.
• Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location.

Customer service agent - Criticom Monitoring Services/ADT - Longwood

(2025-05 - 2025-07)

• Verification: Place outbound calls to customers to verify if an alarm is a false alert or a genuine emergency.
• Alarm Monitoring: Monitor incoming signals from residential and commercial security systems
• Emergency Dispatch: Contact and coordinate with local police, fire departments, or EMS when an emergency is confirmed or if the customer cannot be reached.
• Customer Support: Handle inbound calls regarding system status, "on-test" requests (when a system is being serviced), and basic troubleshooting of alarm panels.
• Documentation: Maintain precise, real-time records of every signal received and action taken within the monitoring software.
• Compliance: Adhere to strict state-mandated licensing requirements and Standard Operating Procedures (SOPs) for different types of signals.

Registered Pharmacy Technician - Orlando Regional Medical Center - Orlando, FL

(2023-04 - 2024-12)

• Accurately assist Pharmacists in all duties pertaining to medication distributions.
• Compounding various types of medications
• Demonstrated the ability to operate the equipment required for pharmacy procedures.

Testing Service Representative - Alere Home Monitoring - Orlando, FL

(2018-10 - 2023-03)

• Take and report INR results to doctor's office and clinics.
• Listen to patients concerns and resolve the issue within the same call.
• Follow HIPPA laws to ensure the confidentiality of the patient's records.
• Receive orders for supplies and verify insurance information.

Pharmacy Technician - Davita RX | Pharmaceutical Company - Orlando, FL

(2015-09 - 2018-09)

• Worked alongside Pharmacists in preparing prescriptions for patients.
• Completed data entry and processed prescriptions.
• Received incoming calls from patients and providers to address status of prescriptions.
• Ensured orders were processed efficiently in a timely manner.

Pharmacy Technician - ICORE Healthcare / Magellan RX - Orlando, FL

(2007-01 - 2015-08)

• Completed insurance verifications and transcribed prescriptions.
• Maintained Infertility patient's accounts in order to ensure timely deliveries of medications.
• Assisted Pharmacists in filling chemotherapy medications, prepared & packed order shipments.

Associate of Science - Medical Billing and Coding - Ultimate Medical Academy (2019)