Registered Pharmacy Technician - CoAssist Pharmacy - Orlando, FL
(2025-09 - 2025-11)
- Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing.
- Contact physicians to obtain missing or necessary prescription information.
- Collect and verify pertinent patient information to ensure accurate processing.
- Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations.
- Adhere strictly to HIPAA regulations to safeguard patient confidentiality.
- Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location.
Customer service agent - Criticom Monitoring Services/ADT - Longwood
(2025-05 - 2025-07)
- Verification: Place outbound calls to customers to verify if an alarm is a false alert or a genuine emergency.
- Alarm Monitoring: Monitor incoming signals from residential and commercial security systems
- Emergency Dispatch: Contact and coordinate with local police, fire departments, or EMS when an emergency is confirmed or if the customer cannot be reached.
- Customer Support: Handle inbound calls regarding system status, "on-test" requests (when a system is being serviced), and basic troubleshooting of alarm panels.
- Documentation: Maintain precise, real-time records of every signal received and action taken within the monitoring software.
- Compliance: Adhere to strict state-mandated licensing requirements and Standard Operating Procedures (SOPs) for different types of signals.
Registered Pharmacy Technician - Orlando Regional Medical Center - Orlando, FL
(2023-04 - 2024-12)
- Accurately assist Pharmacists in all duties pertaining to medication distributions.
- Compounding various types of medications
- Demonstrated the ability to operate the equipment required for pharmacy procedures.
Testing Service Representative - Alere Home Monitoring - Orlando, FL
(2018-10 - 2023-03)
- Take and report INR results to doctor's office and clinics.
- Listen to patients concerns and resolve the issue within the same call.
- Follow HIPPA laws to ensure the confidentiality of the patient's records.
- Receive orders for supplies and verify insurance information.
Pharmacy Technician - Davita RX | Pharmaceutical Company - Orlando, FL
(2015-09 - 2018-09)
- Worked alongside Pharmacists in preparing prescriptions for patients.
- Completed data entry and processed prescriptions.
- Received incoming calls from patients and providers to address status of prescriptions.
- Ensured orders were processed efficiently in a timely manner.
Pharmacy Technician - ICORE Healthcare / Magellan RX - Orlando, FL
(2007-01 - 2015-08)
- Completed insurance verifications and transcribed prescriptions.
- Maintained Infertility patient's accounts in order to ensure timely deliveries of medications.
- Assisted Pharmacists in filling chemotherapy medications, prepared & packed order shipments.
