Shaunta Wilson
Case Manager Advocate
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About
Dedicated Health Information Technology student with a background in case management, advocacy, customer service, and confidential documentation. Strong communication, organization, problem-solving, and interpersonal skills, with experience working in sensitive and fast-paced environments. Currently pursuing an Associate degree in Health Information Technology with the goal of building a career in Health Information Management and healthcare technology.
Seeking an entry-level healthcare opportunity where I can apply my education, gain hands-on industry experience, and continue developing skills in medical records, health information, data, and healthcare operations.
Experience
Case Manager Advocate - Hope Villages of America - Clearwater, FL
(2026-01)
- Maintain accurate, confidential case notes and documentation in accordance with agency policies.
- Respond to hotline calls and assess immediate safety needs and available resources.
- Develop individualized safety plans based on each survivor’s circumstances and level of risk.
- Conduct file reviews to ensure compliance and accuracy in Osnium database.
Lead Case Manager - CASA Pinellas - St. Petersburg, FL
(2024-07 - 2026-02)
- Maintain accurate, confidential case notes and documentation in accordance with agency policies.
- Coordinate services and referrals with community agencies.
- Assist survivors with navigating housing, legal, financial, medical, and other supportive services.
- Handle sensitive and confidential information with discretion and professionalism.
- De-escalate crisis situations and make sound decisions in high-stress circumstances.
- Conduct file reviews to ensure compliance and accuracy in Osnium database.
Child Welfare Case Manager - Lutheran Services Florida - Largo, FL
(2023-12 - 2024-07)
- Documented all activities in Florida Safe Families Network (FSFN) within required timeframes.
- Prepared and submitted court documents in dependency court.
- Developed case plans based on family strengths and needs.
- Managed a caseload of children and families while monitoring safety, well-being, and progress toward established goals.
- Maintained accurate, timely, and confidential case records and documentation.
- Coordinated services with healthcare providers, schools, behavioral health professionals, attorneys, and community agencies.
Education
Associate of Science - Health Information Technology - St. Petersburg College (2025)
