Shawn Cherian

Business Analyst with experience supporting multi-location operations, IT systems, and compliance workflows across 100+ locations. Skilled in SQL, SharePoint, Excel, and cross-functional coordination between technical and business teams.

Background includes IT administration, process improvement, and operational reporting. Open to relocation.

Business Analyst at MOD Pizza Corporate (2025-10 – Present)

• Managed the operational data and compliance lifecycle for a network of 110 locations. Coordinated technical requirements between Legal, IT, and Operations to ensure system alignment during ownership transitions.
• Extracted and clean sales and performance data to provide status reporting for a database of 660+ records. Focused on identifying data discrepancies before they impact project timelines.
• Built and maintained the centralized SharePoint site and document library for store management. Standardized the folder hierarchy and user permissions to ensure secure and efficient information retrieval across departments.
• Maintained a tracker for 660+ permit records, ensuring all renewals and inspections are flagged and addressed by site General Managers before expiration.
• Tracked technical milestones and risk factors for multi-jurisdiction projects, using Excel and SharePoint to provide real-time updates to executive leadership.

IT Administrator at Family Car Group (2025-03 – 2025-10)

• Managed the technical environment for 150+ users across multiple dealerships using Barracuda Networks to provide remote support and system maintenance.
• Managed Cisco Firewalls to maintain secure perimeters across branch locations, monitoring traffic logs and ensuring consistent security policy application.
• Resolved connectivity bottlenecks by utilizing Command Prompt utilities (Ping, Tracert, Pathping) to identify and fix DNS and hardware-level issues.
• Administered user accounts and security groups through Active Directory, cutting provisioning delays and ensuring immediate access for new hires.
• Executed a disaster recovery and business continuity plan that reduced potential system downtime.
• Built a SharePoint-based technical library to document troubleshooting protocols, allowing staff to resolve common issues independently.

Auditor at Best Western Plus (2022-10 – 2024-11)

• Performed nightly audits of all front-office transactions to ensure the accuracy of daily financial statements.
• Provided immediate technical support for the OPERA property management system, resolving software and payment-processing issues to maintain 24/7 operations.
• Reorganized and digitized the filing of daily financial records, which improved reporting efficiency.

Bachelor of Science in Business Computer Information Systems – University of North Texas (2022-08 – 2024-08)