Shawna

Psychology graduate with experience in mental health services, case management, and client support across clinical and community settings. Skilled in conducting assessments, developing and monitoring treatment plans, and connecting individuals to housing, mental health, and community resources.

Mental Health Specialist - Superior Counseling - Ruston, LA

(2025-08 - 2026)

• Met weekly with supervisor to review client progress, receive feedback, and strengthen clinical practice and professional development
• Built and maintained trusting, trauma-informed, strength-based relationships with program participants to support stability and long-term goal achievement
• Provided life skills coaching including budgeting, problem-solving, communication, parenting support, and behavioral strategies to promote independent living
• Coordinated care with multidisciplinary teams across programs to ensure continuity of services and participant success
• Conducted follow-ups, evaluations, and ongoing case reviews to adjust services based on client needs and progress

Customer Service Associate - Dawg House - Ruston, LA

(2022-09 - 2025-11)

• Resolved customer concerns and de-escalated conflicts, ensuring positive experiences and customer retention
• Demonstrated adaptability and emotional intelligence when interacting with diverse customers in a high-pressure setting
• Managed multiple tasks simultaneously, including order coordination, payment processing, and service delivery, while maintaining accuracy and efficiency

Human Resources Intern - Grambling Television Center - Grambling, LA

(2024-08 - 2025)

• Paired student hires with senior team members based on skills and experience to support development and team alignment
• Drafted a staff workbook to guide school programs and standardize team processes
• Developed team-building initiatives to improve communication and resolve team conflicts

Student Ambassador (recruiter) - GSU Office of Admissions - Grambling, LA

(2023-09 - 2024-05)

• Represented the university to prospective students and families through campus tours, recruitment events, and outreach initiatives
• Engaged with diverse audiences to communicate admissions requirements, academic programs, and campus life

Community Service Support - Soup kitchen - Monroe, LA

(2025-11 - 2026-04)

• Provided direct service to individuals and families experiencing homelessness by assisting with meal distribution and basic support services at a community shelter and soup kitchen
• Demonstrated empathy, patience, and strong interpersonal communication while interacting with diverse populations in need
• Strengthened interpersonal, teamwork, and empathy skills through direct community interaction and support service roles

Bachelor of Arts - Psychology - Grambling State University (2025-05)