Shawny Tom

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.

Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Hardworking Sales

Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Sales Associate - Walmart - Gallup, NM

(2019-11)

• Answered store and merchandise questions and led customers to wanted items.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Developed trusting relationships with customers by making personal connections.

Deli Clerk - Safeway - Gallup, NM

(2021-10 - 2022-11)

• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Adhered to health and safety standards while preparing food.
• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.

Kitchen Supervisor - Mckinley Adult Detention Center - Gallup, NM

(2018-06 - 2019-07)

• Prepared workstations with ingredients and tools to increase efficiency.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Implemented strategies for improving efficiency in the kitchen while minimizing waste.

Certified Nursing Assistant - Gallup Nursing & Rehabilitation - Gallup, New Mexico

(2018-03 - 2018-05)

• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Planned and served meals and snacks to patients according to prescribed diets.
• Cleaned and sanitized patient rooms according to established protocols.

Correctional Officer - Cibola County Correctional Center - Grants, New Mexico

(2013-06 - 2015-10)

• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Instructed inmates in work assignments and explained tasks.

Certified Nursing Assistant - Good Samaritan Society - Grants

(2005-08 - 2012-10)

• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Planned and served meals and snacks to patients according to prescribed diets.
• Cleaned and sanitized patient rooms according to established protocols.

High School Diploma - Crownpoint High School (1995-05)