Shayanna Delva

Friendly and enthusiastic customer service representative with over 6 years of retail experience. I have an interest in beauty, skin care, and hair care with the ability to express this passion through educating customers regarding product information. I am able to communicate effectively, provide tailored recommendations, and create visually appealing demonstration opportunities.

I would like to utilize my customer focused background and love of beauty in a live sales streamer position via TikTok or Whatnot where I can help consumers find new products and feel confident in their purchasing decisions.

Personal Assistant / Retail Support - Herbal Shop - Miami, FL

(2019-06)

• Provide superior service by greeting and helping customers in person or over the phone; assist customers during the in store shopping process, including online purchases.
• Enter order data for our customers as well as enter product information, support daily business operations and manage our inventory.
• Help set up product displays using labels, pricing, and organizing merchandise to attract potential buyers.
• Help prepare lease paperwork (if applicable) and update the local community information within our computer system.
• Suggest new products and help plan how we will display them to make the most appealing presentation possible for our customers.
• Learn about our herbs and cosmetics and help demonstrate their uses and benefits to our customers either individually or as a group.

Major - Nursing - Miami Dade College

Certificate - Phlebotomy Technician Program - Sheridan Technical College (2026-05)

High School Diploma - Franklin Academy K-12 (2025-05)