Sheila Tran

I am a Pre-Law seeking legal experience in Business, Intellectual Property/Patent, Entertainment, Health, or Real Estate. I am a detail-oriented and highly organized professional with more than 4 years of experience in customer service, operations support, administrative coordination, and research-driven roles. My experience spans managing sensitive information and maintaining accurate documentation, as well as solving problems and juggling multiple deadlines.

Although my previous job titles do not align, the skills and qualities I have obtained through them lead to my end goal of becoming a successful lawyer specializing in contracts.

Product Design Intern at Shades (2024-01 – Present)

• Initiated user research and organized the data to help the team make product development decisions.
• Maintained a well-organized record of user data, user-research feedback, and tested results to ensure consistency across multiple projects.
• Collaborated with designers, developers, and stakeholders while managing multiple project deadlines.
• Applied analytical thinking and attention to detail while reviewing user feedback and identifying usability concerns or issues.

UX Design Intern at Treevah (2024-01 – 2024-12)

• Conducted research and organized findings into reports and actionable recommendations/initiatives.
• Demonstrated strong written and verbal communication skills while working with collaborative teams.

Customer Service Specialist at CVS Health (2022-01 – 2023-12)

Provided assistance to customers by processing transactions and answering account inquiries or resolving service-related issues, ensuring they were processed accurately and complied with procedures.

• Documented, organized, and processed all transaction records and receipts in order to provide an accurate and detailed account of my work.
• Collaborated with team members and management to resolve operational concerns and improve customer experience.
• Managed multiple responsibilities simultaneously while maintaining efficiency and professionalism.

Customer Service Specialist / Fulfillment Expert at Target (2020-01 – 2023-12)

• Managed a large volume of customer inquiries and interactions while maintaining a professional image and performing a high level of accuracy through detailed work processes.
• Resolved customer concerns efficiently by investigating issues and reviewing account/order information.
• Coordinated fulfillment operations and maintained organized records for orders, inventory, and customer requests.
• Worked collaboratively with multiple departments to ensure timely completion of tasks and adherence to company procedures.
• Handled confidential customer information with discretion and professionalism.
• Demonstrated strong multitasking abilities in fast-paced environments with strict deadlines and operational priorities.

Bachelors of Science in Economics – The University of Texas at Austin