Customer Service Manager
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Customer Service Manager able to thrive and lead a pinnacle industrious team. Quick to grasp new concepts and ideas. Work independently with minimal supervision and let the product of my work speak for itself. Able to juggle multiple tasks and meet tight deadlines without compromising quality. Seeking to build an extensive range of diverse marketing, public service relations and customer service skills. Dedicated to achieving further professional development.
Patient Services - Atrium Health Wake Forest Baptist
(2022-03 - 2025-07)
Well versed in Epic, Encompass, Wake One and OnBase, patient management systems; including patient registration, appointments, check in and check out processes, as well as billing and medical records. I work closely with providers and management to process patient and corporate letter, scanning needed documents into patient charts and process online appointments as well as patient questions through the patient portal. After office hours, I volunteer my time giving back to several of the Atrium Health Wake Forest Baptist fundraisers and outreach programs in the surrounding areas.
Accepted into the Atrium Leadership Academy for 2025
Office Coordinator - FryeCare Lung Center
(2019-08 - 2022-02)
Well versed in Athena Health, patient management system; to include: patient registration, billing and medical records. Work directly with FryeCare Physicians, FryeCare Urgent Care and Hospital Management to be a part of the COVID VACCINE PROGRAM by providing exemplary care to our patients. Ability to work at multiple locations and adapt to protocols and dynamic environments.
Account Manager - Zimmer Group US - Eastern US
(2016-03 - 2019-03)
Account Manager for the Eastern United States for a Robotics and Automation manufacturer located in Germany. Set up and manage accounts, identified alternative solutions for customers based on need or product launch. Collaborated with distributors and prepared monthly and yearly reports. Event Planner and Coordinator for all local sales meetings as well and yearly distributor meetings
