Shell Bubb

Relationship-focused professional with extensive experience in healthcare support, customer service, consultative sales, operations management, behavioral health support, and client communication. Skilled at building trust, explaining complex information clearly, resolving concerns, and developing long-term professional relationships.

Customer Service Representative at Joint Active Systems

Provide patient support and education regarding healthcare services, Medicare Part B, Medicare Advantage plans, and private insurance benefits. Explain coverage, eligibility, and out-of-pocket expectations while building trust and maintaining positive customer relationships.

Bartender at The Black Dog Pub & Gaming

Provide customer service in a fast-paced hospitality environment while building strong customer relationships and maintaining a welcoming and professional atmosphere.

Dietary Manager / Account Manager at Healthcare Services Group

Managed client and facility relationships within a healthcare environment while coordinating daily operational needs and ensuring quality service delivery.

Social Service Director at Lakeland Rehabilitation & Healthcare Center

Coordinated services for residents and families and assisted more than 100 residents and/or family members with Medicare Part D enrollment during rollout, including reviewing formularies and helping select appropriate plans.

Senior Protective Services Supervisor at Effingham County Committee on Aging

Worked closely with law enforcement, emergency services, healthcare providers, and community agencies while assisting vulnerable individuals in crisis situations.

Crisis Respite Case Manager at Heartland Human Services

Provided crisis support services and coordinated care for individuals experiencing mental health and behavioral challenges.

Victim Advocate Services Internship

Participated in group counseling activities and supported individuals experiencing trauma and crisis situations.

General Manager at Pizza Hut

Managed all aspects of daily restaurant operations in a high-volume environment, including staff supervision, scheduling, customer service, inventory management, and operational performance.

Fuel Island & Deli Manager at Petro Travel Center

Oversaw daily operations for both the fuel island and deli in a high-volume travel center environment. Supervised staff, coordinated scheduling, handled customer concerns, monitored inventory, maintained cash controls, and ensured efficient workflow and service quality.

Furniture Sales Associate

Built strong customer relationships and guided customers through purchasing decisions by identifying needs, explaining options, and providing solution-focused recommendations.

Bachelor of Arts in Psychology – Eastern Illinois University