Shelly Jennings
Residential Cleaner
Hire this person
Send a job offer directly to this candidate
About
Skilled in training staff, improving service flow, and resolving issues with professionalism and efficiency. Known for strong communication, attention to detail, and the ability to support a positive, collaborative work environment while exceeding performance goals.
Experience
Manager at River Street Ale House (2025-01 – Present)
Management role in high-volume dining establishment
- Assigned tasks to fit skill levels and maximize team performance
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Led team meetings and one-on-one coaching sessions to improve team performance
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency
Bartender at River Street Ale House (2025-01 – Present)
Bartending and beverage service role
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer
- Managed cash drawer at the end of each shift, ensuring accuracy
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Provided drink suggestions to customers based on their preferences
- Trained new employees on menu items and service protocols
Head Server at River Street Ale House (2024-01 – Present)
Supervisory server role with team management responsibilities
- Supervised team of servers to ensure quality customer service
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies
- Served a high volume of tables at once and simultaneously supervised serving staff
Business Owner at Residential House Cleaning Business (2019-01 – 2023-12)
Owned and operated residential house cleaning business
- Oversaw financial planning and budgeting processes
- Managed daily operations and overall business strategy
- Communicated effectively with clients to address specific cleaning needs and feedback
- Utilized eco-friendly cleaning products to promote sustainable practices in homes
- Inspecting premises after completion of each job to ensure quality standards have been met
Education
High School Diploma – Wilkes Central High School (2014-05)
