Manager at River Street Ale House (2025-01 – Present)
Management role in high-volume dining establishment
- Assigned tasks to fit skill levels and maximize team performance
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Led team meetings and one-on-one coaching sessions to improve team performance
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency
Bartender at River Street Ale House (2025-01 – Present)
Bartending and beverage service role
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer
- Managed cash drawer at the end of each shift, ensuring accuracy
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Provided drink suggestions to customers based on their preferences
- Trained new employees on menu items and service protocols
Head Server at River Street Ale House (2024-01 – Present)
Supervisory server role with team management responsibilities
- Supervised team of servers to ensure quality customer service
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies
- Served a high volume of tables at once and simultaneously supervised serving staff
Business Owner at Residential House Cleaning Business (2019-01 – 2023-12)
Owned and operated residential house cleaning business
- Oversaw financial planning and budgeting processes
- Managed daily operations and overall business strategy
- Communicated effectively with clients to address specific cleaning needs and feedback
- Utilized eco-friendly cleaning products to promote sustainable practices in homes
- Inspecting premises after completion of each job to ensure quality standards have been met
