Shelove

Customer-focused professional with over 5 years of combined experience in customer service, appointment setting, and medical/language interpreting. Proven ability to manage high-volume interactions, schedule and coordinate appointments efficiently, deliver accurate medical interpretation, and maintain confidentiality while ensuring clear communication.

Customer Service Representative - Newtech Global

• Managed high-volume customer inquiries via phone, email, and chat
• Scheduled and confirmed appointments while coordinating availability and follow-ups
• Resolved complaints while maintaining high customer satisfaction
• Documented customer interactions accurately in CRM systems
• Met and exceeded performance and quality benchmarks

Medical Interpreter - Freelance / Contract

• Provided accurate interpretation and translation of critical medical information for physicians and healthcare providers serving limited-English-proficiency patients
• Assisted with appointment coordination, follow-up instructions, and patient understanding of schedules
• Interpreted medical conditions, treatment options, billing, and insurance details
• Ensured culturally appropriate communication and strict confidentiality at all times

High School Diploma or Equivalent