Taylor Edwards

Customer focused professional with 15+ years of experience delivering exceptional service, resolving customer concerns, and building lasting relationships. I thrive in fast-paced environments and enjoy helping people through clear communication, empathy, and problem solving. I'm highly organized, tech-savvy, and quick to learn new software, making me an effective remote team member.

Whether supporting customers by phone, email, or chat, I take pride in providing a positive experience with every interaction.

Customer Service & Administrative Professional | 15+ Years

Delivered exceptional customer support in high-volume hospitality and service environments.

Managed phone calls, emails, scheduling, and customer inquiries with professionalism and accuracy.

Resolved customer concerns quickly while maintaining a positive customer experience.

Worked with POS systems, Microsoft Office, Google Workspace, and various online platforms.

Collaborated with team members to improve efficiency and exceed customer expectations.

Managed multiple priorities while maintaining strong attention to detail.

Built lasting relationships with customers through excellent communication and problem-solving.

Adapted quickly to new technology, procedures, and fast-paced work environments.

Consistently recognized for reliability, professionalism, and a strong work ethic.

California State University San Marcos – Business Studies

Montana State University Billings – Business Studies

UCLA Extension – Mechanical Engineering Coursework

Cypress College – Biology Coursework

Palm Desert High School – Diploma

Additional Training

SUD 101 (Substance Use Disorder 101) Certificate

Proficient in Microsoft Office and Google Workspace

Quick learner with experience adapting to new CRM, POS, and customer support platforms