Shenita Bradley

I am dynamic professional with 10 years of customer service experience and 12 years of training experienc. Highly motivated in client relationships and achieving goals.

Capital Bridge Health Services/Maximus Federal

August 2014-Present

• Created and Organized training session, delivered instructor led training programs as needed to achieve business outcome, and effective transfer of learning in the workplace.

  *Maintained up-to-date knowledge of Centers for Medicare and Medicaid (CMS).

  *Provided general information on Medicare Claims and escalations.

  *Provided knowledgeable responses to and understanding processed procedures to telephone inquiries while always maintaining a courteous and professional demeanor. 

Masters in Healthcare Administration, March 2018

Purdue University Global