Sherae Williams

Agile delivery professional with 5+ years of experience supporting cross-functional teams through Scrum, SAFe, Kanban, and hybrid approaches. Skilled in servant leadership, Agile coaching, facilitation, dependency management, and delivery metrics, including velocity and cycle time. Partners with product, technical, and business stakeholders to strengthen transparency, improve execution, and align delivery with organizational objectives.

Scrum Master II at Edward Jones (2024-04 – Present)

• Facilitated Scrum ceremonies and coached teams on Agile principles, strengthening delivery predictability and team engagement.
• Partnered with Product Owners, architects, QA, and DevOps to prioritize backlogs and coordinate release planning.
• Organized twice-weekly Local Change Approval Board (CAB) meetings to review and approve planned and emergency changes, aligning leaders, Product Owners, technical leads, and requesters.

Scrum Master at Edward Jones (2022-08 – 2024-04)

• Guided teams through Agile adoption, improving delivery predictability and stakeholder satisfaction.
• Facilitated retrospectives, identified improvement opportunities, and supported teams in implementing actionable changes.
• Collaborated with leadership to align team goals with organizational objectives.
• Built delivery transparency through dashboards and reporting tools that gave leadership visibility into team progress.

Product Specialist at Bayer (2021-08 – 2022-08)

• Built relationships with stakeholders, business lines, and cross-functional teams to understand sales personas; designed and executed test scripts for Salesforce deployments in Pre-Prod and Prod environments.
• Tracked Salesforce enhancements, features, and defects in Jira, AHA, ServiceNow, and Azure DevOps; documented platform functionality and Tableau dashboards in detailed user stories to support quality deployments.
• Partnered with design teams, product managers, and data stewards to maintain global user guides and coordinate translations into 5+ languages for teams in the U.S., China, Poland, Kenya, and Spain.
• Led in-person UAT and training for 20+ users in Poland, preparing teams for Train-the-Trainer programs and production Go-Live.

Sr. IT Admin Project Coordinator at Naavis Healthcare (2019-12 – 2021-08)

• Managed multiple IT projects in Smartsheet, coordinating cross-functional teams to define scope, objectives, and deliverables while supporting on-time, on-budget delivery.
• Created and maintained project plans, schedules, charters, and status reports; monitored progress, identified risks, and implemented mitigation strategies.
• Facilitated stakeholder meetings, documented minutes, and aligned project goals with the organization’s mission through clear communication and collaboration.
• Oversaw hardware and software deployments, network upgrades, and infrastructure enhancements; developed project management SOPs to improve process consistency.

Operations Analyst at Bank of America (2012-08 – 2019-12)

• Reviewed and reconciled cash forecasts for 2,000+ financial center ATMs, assessed demand-planning risks, and used Excel macros to identify outages and promptly notify affected centers.
• Managed and reported performance metrics for market leadership, coordinating cross-functional dependencies to optimize service schedules and implement changes.
• Audited procedures and tools against SLA deadlines and regulatory standards, evaluated performance, and recommended policy improvements.
• Trained team members with supervisors on cash-demand trends and market objectives, and partnered with financial center leaders to deliver monthly performance reports.

B.S. in Human Resource Management and Business Management – Columbia College (2018)