Sheri Norris

Dynamic people and customer-focused Principal Resource Analyst with more than 17 years of success within the clinical research and pharmaceutical industry. Proven expertise across the full clinical trial lifecycle including pre-award operations, budget and contract negotiations, project coordination, study startup, interim management, close-out activities, and strategic resource planning.

Experience in recruitment operations, employee mentorship, workforce planning, onboarding, leadership support, and cross-functional coordination within fast-paced and highly regulated industries. Proven success supporting hiring initiatives, conducting candidate evaluations, mentoring new employees, facilitating training programs, building collaborative relationships across organizations and aligning new staff to specific clinical trials based on their industry expertise. Recognized for leading cross-functional collaboration, mentoring teams, and delivering resource solutions that support study quality, profitability, and client satisfaction.

Principal Resource Analyst - Thermo Fisher / PPD - Remote

(2023-04)

• Provides strategic resource planning and operational leadership across the Neuroscience therapeutic unit.
• Ensures optimal utilization of operational delivery, project management, and clinical trial management resources through analysis of Clarity, utilization dashboards, and capacity metrics.
• Evaluates staffing models and recommends resource solutions to support project timelines, study quality, and profitability objectives.
• Acts as a primary liaison with line managers and leadership teams to align staffing priorities and resolve urgent resource gaps.
• Leads daily resource analyst team calls with resourcing team, weekly leadership resourcing meetings with People Manager Leads to guide solutioning strategies across functional teams and bi-weekly strategic resourcing meetings with Pillar Heads.
• Partners across therapeutic units to identify and allocate best-fit resources for cross-functional staffing needs.
• Actively contributes to process improvement initiatives and operational planning discussions to enhance resourcing workflows and team efficiency.
• Serves as primary lead for Neuroscience Pillar Head resourcing meetings to maintain strong internal client relationships and ensure staffing satisfaction.

Senior Resource Analyst - Thermo Fisher / PPD - Remote

(2021-11 - 2023-03)

• Managed staffing allocation and resource optimization activities for neuroscience-focused clinical programs.
• Collaborated with project managers, line managers, and leadership teams to identify staffing needs and implement resource solutions.
• Monitored capacity and utilization data to proactively support project delivery and operational efficiency.
• Supported ongoing process improvement efforts related to forecasting and workforce planning.

Senior Clinical Budget & Contract Specialist - Boston Scientific Corporation - Remote

(2020-10 - 2021-11)

• Managed site budget and contract negotiations for initial study budgets and amendments across multiple clinical studies and divisions.
• Reviewed and evaluated fair market value requests while ensuring appropriate site justification and compliance.
• Coordinated all startup activities related to contracts and budgets to support timely site activation.
• Tracked and maintained startup documentation, legal agreements, and study activation status updates.
• Partnered closely with project teams, investigators, and study staff to resolve startup issues and ensure smooth study progression.
• Maintained contracts and budgets within the eTMF system and ensured compliance with SOPs and internal procedures.

Medical Operational Bidder - IQVIA Biotech - Remote

(2019-06 - 2020-10)

• Developed medical budgets and proposal content for potential projects across all therapeutic areas based on protocols and RFP documentation.
• Collaborated with medical managers and business development teams to assign medical directors and allocate project hours.
• Defended and justified medical budgets during approval meetings with strategy and proposal teams.
• Negotiated project scope and deliverables with internal teams and clients to align operational and financial expectations.
• Created training materials, FAQs, and process documentation to support medical bidding operations.
• Trained and mentored team members on bidding processes, proposal preparation, and operational workflows.

Senior Project Coordinator / Project Coordinator - IQVIA Biotech (formerly Novella Clinical) - Wilmington, NC

(2016-01 - 2019-06)

• Supported project coordination leadership in managing project coordinators and project assistants across clinical studies.
• Participated in interviewing, training, and mentoring new employees, both in-house and remote.
• Developed and maintained project-specific training matrices and coordinated LMS uploads.
• Managed vendor purchase orders, monitored contract budgets, and approved invoices through PeopleSoft Finance.
• Maintained project master files to ensure audit readiness and compliance with study requirements.
• Collaborated in the design and enhancement of CTMS systems and operational guides.
• Coordinated meetings, investigator events, study materials, and project-specific deliverables.

Senior Research Coordination Specialist / Research Coordination Specialist / Clinical Research Specialist / Project Assistant - PPD - Wilmington, NC

(2007-05 - 2015-12)

• Managed administrative and operational support activities for up to 11 clinical studies simultaneously across startup, interim, and close-out phases.
• Served as a primary point of contact for sponsors, investigators, sites, vendors, and internal study teams.
• Processed and managed investigator payments, site invoices, and vendor payments using multiple financial and clinical systems.
• Supported CTMs and Project Managers with study deliverables, timelines, regulatory documentation, and closeout activities.
• Led study-specific projects and mentored new personnel while serving as team lead on multiple studies.
• Supported startup activities including investigator setup, feasibility tracking, and regulatory document management.
• Selected as one of five employees company-wide to travel to sponsor headquarters for training related to a new sponsor initiative.

Assistant Manager - Enterprise - Richmond, VA

(2003-09 - 2006-01)

• Managed daily branch rental operations and coordinated staff scheduling and fleet logistics.
• Resolved customer service issues and ensured high levels of customer satisfaction.
• Developed and maintained relationships with local business partners and managed corporate accounts.
• Contributed to branch sales growth through business development and upselling initiatives.

Service Manager / Administrative Assistant - FedEx Ground - Richmond, VA

(2001-09 - 2003-09)

• Managed package handling operations involving unloading, sorting, and van loading processes.
• Supervised and trained 22 package handlers while coordinating staffing assignments.
• Led recruiting, interviewing, onboarding, and orientation processes for new employees.
• Managed timecard auditing, injury reporting, and administrative compliance functions.
• Collaborated with drivers, contractors, and regional management to ensure operational efficiency and delivery success.

Bachelor of Arts - Magna Cum Laude - University of North Carolina at Wilmington