Sheria Tookas

Results-driven banking leader with 20+ years of progressive experience leading retail banking operations, developing high-performing teams, ensuring regulatory compliance, and cultivating lasting client relationships. Proven record of driving operational excellence, improving branch performance, mitigating risk, and delivering exceptional member and customer experiences.

Branch Manager - Seattle Credit Union

(2024-06)

Provide strategic leadership for all daily branch operations, ensuring exceptional member service, operational efficiency, and alignment with organizational goals.

• Lead, coach, and develop branch employees through performance management, mentoring, and professional development.
• Build strong member relationships by identifying financial needs and recommending appropriate products and services.
• Ensure compliance with federal and state banking regulations, internal policies, security procedures, and audit standards.
• Monitor branch performance using KPIs and implement strategies that improve productivity, service quality, and operational effectiveness.
• Oversee cash operations, balancing procedures, and internal controls to safeguard assets and reduce risk.
• Partner with regional leadership and cross-functional teams to implement initiatives and improve branch performance.
• Foster a collaborative, inclusive, and accountable workplace culture focused on employee engagement and results.
• Resolve complex member issues professionally while strengthening long-term member loyalty.

Branch Manager - Wells Fargo

(2002-06 - 2024-05)

• Led and coached high-performing teams through performance management, mentoring, and professional development.
• Oversaw daily branch operations while ensuring efficiency, accuracy, and outstanding customer service.
• Built and maintained strong relationships with business and retail clients to support retention and growth.
• Implemented security procedures and internal controls to safeguard confidential information and company assets.
• Ensured compliance with banking regulations, company policies, and audit requirements.
• Facilitated regular team meetings to communicate goals, improve engagement, and drive performance.
• Identified opportunities to enhance client acquisition, service quality, and operational efficiency.
• Developed tracking systems that improved accountability and reduced operational errors.
• Successfully completed annual internal audits while maintaining regulatory compliance.

Associate of Arts - Seattle Central Community College