Care Manager - Private Duty - Dallas, TX
(2020-01 - 2025-09)
- Assessed needs, develop care plans, evaluate treatment, weekly meeting with family, and prepare monthly team schedule, hospice care.
- Implemented therapeutic exercises to help improve mobility and range of motion.
- Supported medication management by organizing and monitoring prescribed medications.
- Promoted client independence while maintaining a safe and supportive environment.
- Delivered individualized care and support to enhance client health, safety and quality of life.
Supervisor - Tyler Morning Telegraph - Tyler, TX
(2017-03 - 2019-07)
- Supervised customer service staff while coordinating department scheduling and operational needs.
- Monitored performance of inbound and outbound service representatives to ensure quality standards.
- Managed and resolved customer concerns, complaints, and service issues.
- Reviewed daily department communications and billing inquiries.
- Assisted in maintaining high levels of customer satisfaction and service efficiency.
Case Manager - Special Health Resources - Tyler, TX
(2013-08 - 2014-05)
- Provided case management services for clients diagnosed with HIV/AIDS, supporting both medical and psychosocial needs.
- Conducted comprehensive psychosocial assessments to identify barriers and service needs.
- Developed individualized service plans with measurable goals and objectives.
- Coordinated community resources including healthcare, housing, and social support services.
- Facilitated weekly support groups to promote emotional support and education for clients.
- Monitored client progress and evaluated effectiveness of interventions.
Caregiver – Child with Special Needs - Private Family - Tyler, TX
(2010-01 - 2017-01)
- Provided care for a child with severe autism, focusing on behavioral support and daily functioning.
- Implemented crisis intervention strategies and monitored behavioral patterns.
- Ensured safety while promoting emotional stability and positive social interactions.
- Developed engaging educational activities to encourage learning and development.
- Administered medications and maintained health routines.
- Supported development of social skills through consistent interaction and engagement.
