Sherri Edwards

Compassionate and dedicated Case Manager and Social Services professional with experience supporting individuals with mental health conditions, substance use disorders, developmental disabilities, and chronic health diagnoses. Skilled in conducting psychosocial assessments, developing service plans, coordinating community resources, and advocating for client needs. Currently pursuing a Master of Social Work (MSW) with a strong commitment to improving client outcomes through culturally competent and trauma-informed care.

Care Manager - Private Duty - Dallas, TX

(2020-01 - 2025-09)

• Assessed needs, develop care plans, evaluate treatment, weekly meeting with family, and prepare monthly team schedule, hospice care.
• Implemented therapeutic exercises to help improve mobility and range of motion.
• Supported medication management by organizing and monitoring prescribed medications.
• Promoted client independence while maintaining a safe and supportive environment.
• Delivered individualized care and support to enhance client health, safety and quality of life.

Supervisor - Tyler Morning Telegraph - Tyler, TX

(2017-03 - 2019-07)

• Supervised customer service staff while coordinating department scheduling and operational needs.
• Monitored performance of inbound and outbound service representatives to ensure quality standards.
• Managed and resolved customer concerns, complaints, and service issues.
• Reviewed daily department communications and billing inquiries.
• Assisted in maintaining high levels of customer satisfaction and service efficiency.

Case Manager - Special Health Resources - Tyler, TX

(2013-08 - 2014-05)

• Provided case management services for clients diagnosed with HIV/AIDS, supporting both medical and psychosocial needs.
• Conducted comprehensive psychosocial assessments to identify barriers and service needs.
• Developed individualized service plans with measurable goals and objectives.
• Coordinated community resources including healthcare, housing, and social support services.
• Facilitated weekly support groups to promote emotional support and education for clients.
• Monitored client progress and evaluated effectiveness of interventions.

Caregiver – Child with Special Needs - Private Family - Tyler, TX

(2010-01 - 2017-01)

• Provided care for a child with severe autism, focusing on behavioral support and daily functioning.
• Implemented crisis intervention strategies and monitored behavioral patterns.
• Ensured safety while promoting emotional stability and positive social interactions.
• Developed engaging educational activities to encourage learning and development.
• Administered medications and maintained health routines.
• Supported development of social skills through consistent interaction and engagement.

Master of Social Work - Social Work - Prairie View A&M University

Bachelor of Science - Sociology (Focus: Social Work) - Texas College (2011-05)