Sherri Whitmer

Vice President of Residential Services leads multi-state residential operations for people with intellectual and developmental disabilities. Oversees residential services, nursing, transportation, case management, and quality assurance while restructuring staffing, service delivery, and menus within budget. Strengthens regulatory compliance, board reporting, and family engagement through policy review and operational accountability.

Vice President of Residential Services - St. Coletta of Wisconsin - Wisconsin and Illinois

(2024-01)

Provide executive leadership for residential operations across Wisconsin and Illinois while overseeing multiple service departments and ensuring high-quality care for individuals with intellectual and developmental disabilities.

• Provide executive oversight of Residential Services, Nursing, Transportation, Case Management, and Quality Assurance.
• Lead, mentor, coach, and develop leadership teams across multiple departments.
• Monitor departmental budgets and ensure fiscal responsibility.
• Successfully restructured residential operations, including nursing, activities, menus, staffing schedules, and service delivery while remaining within budget.
• Strengthened quality of care through operational improvements and staff accountability.
• Present organizational updates and strategic initiatives to the Board of Directors.
• Host quarterly family meetings to strengthen communication and engagement.
• Lead policy and procedure review and implementation to ensure regulatory compliance and operational consistency.

Executive Director - Frontier Management

(2021-01 - 2024-12)

Directed all operational, financial, and clinical aspects of a memory care community.

• Managed overall community operations.
• Achieved Net Operating Income and occupancy goals.
• Directed marketing initiatives and represented the organization through public speaking and community outreach.
• Maintained compliance with all state regulatory requirements and achieved successful survey outcomes.
• Developed leadership staff through mentoring, coaching, and education.
• Fostered a culture focused on quality resident care and customer service.

Executive Director Consultant - Tara Cares

(2021-01 - 2021-12)

Served as Executive Director during a critical turnaround of a skilled nursing facility.

• Restored regulatory compliance following an Immediate Jeopardy citation under previous administration.
• Successfully completed annual state survey with zero nursing deficiencies.
• Increased census from approximately 60% to 94%.
• Eliminated agency staffing through recruitment and retention initiatives.
• Implemented staff education programs and strengthened operational processes.
• Ensured compliance with state and federal regulations.

Executive Director Consultant - Clinical Resources

(2020-01 - 2021-12)

Provided interim executive leadership to healthcare communities requiring operational stabilization and leadership transition.

• Served as Interim Executive Director for multiple communities.
• Improved operational processes and policies.
• Assisted organizations in regulatory compliance.
• Prepared communities for successful transition to permanent leadership.

Executive Director - Five Star Senior Living

(2012-01 - 2020-12)

Directed operations for campuses providing independent living, assisted living, and memory care services.

• Oversaw daily operations for multi-level senior living campuses.
• Managed budgets and financial performance.
• Directed Human Resources functions and staff development.
• Achieved occupancy and census goals.
• Maintained compliance with state and federal regulations.
• Successfully completed regulatory surveys.
• Processed payroll utilizing Kronos.
• Managed resident billing through Matrix.
• Provided leadership development and employee education.

Executive Director - Illinois Veterans Home

(2015-01 - 2018-12)

Directed operations of a state veterans skilled nursing facility.

• Managed all daily operations.
• Supervised labor relations and workforce management.
• Oversaw budget planning and procurement.
• Achieved admission and occupancy goals.
• Maintained compliance with VA and state regulatory standards.
• Successfully completed VA and state surveys.
• Utilized PointClickCare and TimeForce systems.
• Represented the organization at national conferences.

Administrator - Shabbona Healthcare Center

(2009-01 - 2012-12)

Managed operations of a continuing care community providing independent living, assisted living, and memory care services.

• Directed daily community operations.
• Managed Human Resources activities.
• Maintained operational budgets.
• Achieved census objectives.
• Ensured compliance with state and federal regulations.
• Successfully completed surveys.
• Managed payroll through Kronos.
• Oversaw Matrix resident billing.
• Coordinated staff education and development.

Administrative Assistant - Greenville County Solicitor's Office

(2004-01 - 2008-12)

• Processed criminal record expungements for Greenville County.
• Maintained confidential legal records and documentation.

Case Manager - State of Illinois Department of Human Services

(1984-01 - 2003-12)

Managed eligibility determination and case management services for multiple public assistance programs.

• Managed TANF, Medicaid, SNAP, and Long-Term Care caseloads.
• Determined program eligibility.
• Served as Job Placement Coordinator.
• Assisted individuals and families in accessing community resources.
• Maintained compliance with state and federal program requirements.

Bachelor of Science - Health Administration