Sherry Lovelace

I have over 30 years of amazing Customer Service and I have worked in the animal field in many capacities for over 30 plus years. I have also worked in many Manager positions.

Customer Service at Dollar Tree (2025-11 – 2026-01)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Developed strong relationships with key clients through regular communication and personalized support
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Organized and maintained stockroom to optimize efficiency and accessibility of merchandise
• Collaborated with team members to unload delivery trucks and distribute stock to appropriate departments
• Assisted in conducting physical inventory counts on a regular basis to reconcile discrepancies between system records and actual stock quantities
• Implemented efficient shelving systems for easy identification and retrieval of products
• Maintained cleanliness and organization of the sales floor by restocking shelves as needed throughout the day
• Provided exceptional customer service by promptly locating requested items or suggesting suitable alternatives when necessary

Cashier Customer Service at 82 Marketplace (2025-09 – 2025-11)

• Provided exceptional customer service by greeting and assisting customers with their purchases
• Efficiently processed cash, credit, and debit transactions accurately and in a timely manner
• Maintained accurate cash drawer balance at the end of each shift
• Collaborated with team members to maintain a clean and organized checkout area

Dog Daycare and Boarding Associate at Barks and Recreation (2024-03 – 2024-09)

• Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and well-being
• Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
• Administered medications to dogs as directed by owners or veterinarians, following proper dosage instructions
• Provided exercise and mental stimulation through interactive play sessions with dogs of various breeds and sizes
• Implemented behavior management techniques to address any signs of aggression or anxiety among dogs
• Managed feeding schedules according to specific dietary requirements provided by dog owners
• Documented daily activities, behaviors, and any health concerns of individual dogs in detailed reports for pet owners' reference
• Collaborated with team members to coordinate pick-up/drop-off procedures for clients' convenience

Kennel Associate at Prestonwoods Kennels (2023-09 – 2024-02)

• Provided exceptional care and supervision for dogs in a boarding facility, ensuring their safety and well-being
• Maintained cleanliness of dog kennels, play areas, and common spaces to create a comfortable and hygienic environment
• Administered medications as directed by veterinarians, adhering to strict dosage instructions
• Monitored dogs' behavior and health conditions, promptly reporting any concerns or changes to the appropriate staff members
• Implemented positive reinforcement training techniques to encourage good behavior and obedience in dogs
• Organized daily exercise routines for dogs, including walks, playtime, and interactive activities
• Managed feeding schedules according to specific dietary requirements provided by owners or veterinarians
• Ensured proper documentation of each dog's activities, meals consumed, medications administered, and overall behavior patterns
• Responded promptly to emergencies or incidents involving aggressive behavior or injuries among the dogs under care

Kennel Manager at North Airline Animal Hospital (2012-04 – 2013-07)

• Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
• Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency
• Monitored the health and behavior of animals, promptly reporting any concerns or changes to veterinary staff
• Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
• Collaborated with other team members to provide exceptional customer service experience for pet owners
• Administered oral medications to animals, ensuring accurate dosages were given according to veterinarian's instructions

Store Manager at Freds Department Store (2010-05 – 2012-04)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
• Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates
• Collaborated with vendors to resolve shipment discrepancies, resulting in a decrease in delivery errors
• Maintained accurate inventory records through regular cycle counts and reconciliations
• Utilized barcode scanning technology to track inventory

High school diploma or GED – Varina High School (1982-09 – 1985-05)