Sherry Mitchell

With more than 14 years of experience in healthcare administration, patient services, customer service, scheduling, insurance verification, and data management, I bring a strong combination of administrative experience, attention to detail, and commitment to providing excellent service. I am dependable, organized, detail-oriented, and comfortable working independently as well as as part of a team.

Senior Clinic Patient Representative - CHRISTUS Health

I manage a variety of responsibilities in a fast-paced healthcare environment.

• Scheduling, confirming, rescheduling, and canceling appointments
• Verifying insurance eligibility and benefits
• Patient registration
• Maintaining accurate patient demographics and medical records
• Handling high-volume calls
• Assisting with claims-related questions
• Using Epic and protecting confidential patient information following HIPAA requirements

Customer Service Representative - Maximus

I developed additional experience in data entry, maintaining electronic records, updating account information, answering benefit-related questions, and processing appeals while consistently meeting productivity and quality standards.

Associate Degree - Healthcare Administration - Campus EDU