Shieeda Smith

A highly detail-oriented and organized accounting student with five years of experience across multiple sectors, including food service, retail, and customer service. Demonstrates proficiency in cash handling, food safety, and leadership. Currently pursuing a Bachelor of Science in Accounting. Authorized to work in the US for any employer

Sales Professional - Premium Retail Services - Henderson, KY

(2025-11 - 2025-12)

Food Prep - Sonic Drive-In - Henderson, KY

(2024-07 - 2024-10)

• Made food
• Cleaned
• Bagged food

Expo/Food Runner - Mister B's Pizza & Wings - Henderson, KY

(2023-11 - 2024-02)

• Efficiently delivered food orders from the kitchen to expo stations, ensuring timely service and accurate order fulfillment
• Collaborated with chefs and line cooks to prioritize food preparation based on customer demand, resulting in reduced wait times for customers
• Maintained a clean and organized work area, adhering to health and safety regulations at all times
• Assisted in plating dishes according to presentation standards, enhancing the visual appeal of each plate before it reached the dining area
• Effectively communicated special requests or dietary restrictions to the kitchen staff, ensuring that customer preferences were accommodated
• Coordinated with servers and bussers to ensure smooth flow of food delivery and table clearing during busy periods
• Managed multiple orders simultaneously while maintaining attention to detail and accuracy in order delivery
• Provided exceptional customer service by promptly addressing any concerns or issues raised by diners regarding their food orders
• Worked closely with expo team members to maintain a high level of teamwork and efficiency throughout shifts

Assistant Manager - Circle K - Henderson, KY

(2023-03 - 2023-07)

Started out as a cashier in a month and a half was promoted to assistant manager of another store than the one started in.

• Worked on spreadsheets
• Counted cash and cigarettes

Customer Service Representative - Thorntons LLC - Henderson, KY

(2023-01 - 2023-03)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Upsold additional products or services to customers based on their needs and preferences
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process

Warehouse Worker - Budge - Henderson, KY

(2022-08 - 2022-12)

• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment

Stay at Home Mom - Stay At Home Mom/Wife - Henderson, KY

(2019-02 - 2022-08)

• Implemented an organized filing system for important documents and records
• Created and managed household budgets, tracking expenses and identifying areas for cost savings
• Served as a point of contact for all household-related inquiries or issues
• Researched and recommended service providers (e.g., plumbers, electricians) for repairs or maintenance work

Sandwich Artist/Cashier - Subway - Henderson, KY

(2018-10 - 2019-02)

• Prepared and assembled sandwiches, wraps, and salads according to customer specifications
• Maintained a clean and organized work area, following food safety guidelines at all times
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated cash register accurately for order processing and handled cash transactions efficiently
• Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
• Followed recipes and portion control guidelines to consistently deliver high-quality products
• Adhered to company policies regarding food handling, storage, preparation, and presentation standards
• Assisted in training new employees on sandwich assembly techniques and customer service protocols
• Handled customer complaints or concerns promptly and professionally to ensure satisfaction

Fast Food Worker - Taco Bell - Scottsville, KY

(2018-08 - 2018-08)

• Maintained a clean and organized work area, following food safety guidelines and regulations
• Prepared ingredients for daily menu items, ensuring accuracy and adherence to recipe specifications
• Collaborated with team members to prioritize tasks during busy periods, maintaining smooth workflow

Bachelor of Science - Accounting - Grand Canyon University (2024-04)