Shiela Gordon

Customer-focused and detail-oriented professional with over 10 years of experience in sales, leadership, and client relations, skilled at building relationships, resolving concerns, and delivering exceptional service in fast-paced environments.

ALSO: Organized professional with a Bachelor of Science in Natural Resources and Environmental Studies from Cornell University. Experienced in managing data, supporting operational processes, and maintaining accurate records in fast-paced environments. Known for strong attention to detail, accountability, and the ability to track multiple priorities and deadlines.

Currently transitioning into environmental compliance and regulatory reporting, with a focus on data tracking, documentation, and audit support. Actively pursuing knowledge in ISO environmental systems with the goal of building a career in environmental compliance and auditing.

Real Estate Agent at Keller Williams Realty (2026-01 – Present)

Real estate sales and client management

• Actively generating and managing property leads
• Supporting client acquisition and real estate transactions

Member Services / Front End Supervisor at Lowe's Home Improvement (2022-01 – 2025-01)

Front-end operations management and team supervision

• Managed front-end operations with a focus on accuracy, workflow efficiency, and consistent service delivery
• Implemented scheduling and process improvements that increased efficiency by 20%
• Trained team members on operational procedures, ensuring consistency and adherence to company standards
• Maintained organized records and supported reporting needs for daily operations

Member Services / Front End Supervisor at Lowe's Home Improvement (2005-01 – 2012-01)

Front-end operations management and team supervision

• Managed front-end operations with a focus on accuracy, workflow efficiency, and consistent service delivery
• Implemented scheduling and process improvements that increased efficiency by 20%
• Trained team members on operational procedures, ensuring consistency and adherence to company standards
• Maintained organized records and supported reporting needs for daily operations

Member Services / Front-End Supervisor & Asset Protection Assistant at BJ's Wholesale Club (2015-01 – 2022-01)

Front-end operations and asset protection support

• Maintained accurate operational and transactional records to support business reporting and internal controls
• Supported asset protection and compliance procedures by monitoring adherence to company policies and reporting inconsistencies
• Assisted with documentation and tracking of operational processes to ensure consistency and accountability
• Coordinated with multiple departments to ensure accurate communication of operational updates and procedures
• Improved efficiency and retention through structured processes and attention to detail

Administrative & Academic Support Roles at Cornell University / Onondaga Community College

Administrative and academic support operations

• Supported administrative operations through accurate data entry, record management, and documentation
• Assisted with the coordination of academic and program-related activities, ensuring deadlines and requirements were met
• Maintained organized systems for tracking student and program information
• Provided structured support in fast-paced environments requiring attention to detail and organization

Early Career – Hospitality & Administrative Services at Various - Jamaica & United States (1988-01 – 2007-01)

Hospitality and administrative support roles

• Managed dining room and hospitality operations, contributing to increased occupancy and customer satisfaction
• Delivered high-quality customer service and supervisory support in fast-paced environments
• Secretary/Receptionist supporting medical office operations and client communication

Bachelor of Science in Natural Resources (Environmental Studies Concentration) – Cornell University

Associate of Science in Mathematics and Science – Onondaga Community College