Shirley Vargas

I'm a people-focused, motivated professional with a background in customer service, administrative support, and client communication. I'm looking for an Inside Account Representative role where I can build relationships with customers, support sales teams, and contribute to a positive, solutions-driven work environment while continuing to grow my skill set.

Receptionist / Administrative Support - Covidien - Costa Rica

(2010-01 - 2015-12)

• Greeted and assisted visitors, managed incoming calls and emails, and ensured a friendly and organized front-desk experience.
• Supported internal teams with scheduling, meetings, and document preparation.
• Maintained accurate records and handled data entry for multiple departments.
• Helped improve front-desk response times by keeping communication clear and processes organized.
• Collaborated with different teams daily, strengthening coordination and multitasking skills.
• Achievement: Built a welcoming and efficient front-desk environment that helped internal teams work more smoothly.

Customer Service & Technical Support - Sykes - Costa Rica

(2005-01 - 2008-12)

• Provided customer and technical support, helping clients resolve issues quickly and confidently.
• Managed and created social media accounts to improve direct communication with customers.
• Worked closely with the support team to identify common customer needs and improve service processes.
• Achievement: Became known for providing calm, friendly assistance even during high-volume support periods.

Manager - McDonald's - United States

(2001-01 - 2005-12)

• Maintained strong customer service standards and resolved customer concerns.
• Worked with daily sales reports, inventory orders, and operational documentation.
• Helped coordinate schedules and support the training of new team members.
• Achievement: Contributed to smoother daily operations by keeping communication clear and supporting new staff.

Human Resources - Instituto Cosvic

Executive Secretary Certification - Instituto Cosvic (2025-12)

High School Diploma (2022-12)