ShiTing Cai
SERVER
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About
Bilingual English–Chinese restaurant professional with 10+ years of front-of-house experience in Japanese, Chinese, and fast-paced casual dining environments. Experienced in full-service guest service, menu knowledge, food and beverage recommendations, order accuracy, POS/payment handling, and alcohol service including sake and soju. Known for a positive attitude, strong work ethic, teamwork, and the ability to stay organized during busy shifts.
Experience
SERVER - Kiraku - Berkeley, CA
(2020-10)
- Provide attentive, professional table service in a popular Japanese tapas restaurant.
- Explain menu items, daily specials, ingredients, and preparation methods; make food and beverage recommendations.
- Serve and explain sake and soju selections, answer guest questions, and provide knowledgeable beverage service.
- Take accurate food and drink orders, coordinate closely with kitchen and front-of-house staff, and ensure timely service.
- Handle payments and guest requests while maintaining a welcoming and efficient dining experience.
- Work effectively during high-volume shifts while maintaining accuracy, organization, and positive guest interactions.
SERVER - My Dumpling - Oakland, CA
(2024-10)
- Provide friendly and efficient full-service support in a busy dumpling restaurant.
- Greet guests, explain menu items, take orders, deliver food and beverages, and process payments accurately.
- Recommend popular dishes and communicate special requests clearly to the kitchen team.
- Maintain clean, organized tables and dining areas while supporting the team during peak hours.
SERVER - Dumpling Hours - Bay Area, CA
(2023-06 - 2026-08)
- Delivered attentive table service in a fast-paced dumpling restaurant.
- Handled guest seating, order taking, food and beverage service, and payment processing.
- Answered menu questions and provided recommendations based on guest preferences.
- Worked closely with kitchen and service staff to ensure accurate and timely orders.
SERVER - IJO Izakaya - Berkeley, CA
(2018-10 - 2019-02)
- Greeted and seated guests and provided menu guidance and daily-special information.
- Took orders, served food and beverages, and responded to guest requests.
- Maintained organized tables and supported smooth service throughout the shift.
SERVER - RNR Sushi - Oakland, CA
(2017-09 - 2017-11)
- Took phone and online orders and assisted with in-house guest service.
- Served food and beverages, cleaned and reset tables, and communicated daily specials.
- Supported closing duties and maintained a clean service area.
SERVER - Gogi Time - Oakland, CA
(2014-10 - 2020-03)
- Provided professional table service, including greeting guests, taking orders, serving food and beverages, and collecting payments.
- Explained menu items, answered guest questions, and recommended dishes.
- Coordinated with kitchen staff to ensure orders were prepared accurately and delivered promptly.
- Verified guest satisfaction, resolved routine service concerns, and supported closing duties.
SERVER - Imperial Tea Court (Chinese) - San Francisco, CA
(2012 - 2014-08)
- Presented menus, answered questions, and explained dishes, teas, ingredients, and preparation methods.
- Provided attentive table service and checked regularly on guest satisfaction.
- Handled guest concerns professionally and maintained clean, organized tables.
BEVERAGE ATTENDANT - Dairy Queen - Hayward, CA
(2010 - 2013)
- Took drink orders, prepared beverages and ice cream, and processed customer payments.
Education
Associate Degree - Business Administration (2014)
