Front Office Manager - Williams Medical Clinic
(2019-09)
Front Desk Manager - Duties include supervising front office personnel including receptionist, referral clerk and phone operators.
- Greeting patients, assisting with incoming phone calls, insurance verification, copay and balance collections
- Making follow-up appointments and maintaining an accurate and efficient filing system to ease the process of finding and accessing important documents
- Performing multi-specialty referrals and outpatient testing which include extensive knowledge of insurance and precertification
- Maintaining, upkeeping and organizing patient's medical records while protecting and ensuring patient privacy
- Answering multi-phone lines and transferring calls to appropriate extensions and departments
- Assisting billing with claim follow ups for clinical and hospital claims to obtain revenue
Medical Assistant - Spectrum Pain Clinic
(2017-11 - 2019-09)
- Assisting Nurse Practitioners with patient care
- Recording patient information into EMR which includes vital signs, past and present medical history and pill counts
- Answering, returning and taking care of patient calls and concerns
- Preparing treatment rooms
- Obtaining authorization for drug refills and providing prescription information to pharmacies
- Gathering patient information for medical records
- Maintaining patient records
- Requesting and following up of medical records requested
- Ensuring medical records are maintained in patient medical records for patients treatment
- Facilitating the collections, processing and handling of urine specimens and following policies and protocol to correctly identify and label samples for testing
Insurance Specialist - Dental Cares
(2017-05 - 2018-11)
- Charge entry for claim submission
- NEA submissions
- Claim research and follow up which includes appeals
- Posting insurance payments
Office Manager / Medical Assistant - Midsouth Pain Treatment Center
(2006-07 - 2017-01)
- Managing schedules to maintain day to day business
- Handling patient care and staff concerns
- Identifying low performers to execute proper placement and managing staff to improve quality of patient care
- Appointment scheduling
- Patient check in and check out
- Handling multiple phone calls through phone system
- Chart preparation for patient care
- Filing and scanning office documents
- Collections of balances and copays
- Performing precertifications to eliminate patient expenses and ensure insurance compliance
