Shuniece Webb

Known for excellent communication skills and maintaining a high quality in service, with a customer-first approach. Brings strong organizational skills and diligence to every job duty and task. Able to learn quickly from peers and supervisors to ensure a contribution to team and department success.

Resourceful professional with experience in customer service, technology sales, digital marketing, and relationship building, with a strong ability to understand customer needs, recommend solutions, resolve concerns, and support sales goals.

Entrepreneur/Business Owner at The Sovereign Collection LLC (2025-10 – Present)

• Create, manage, and organize digital marketing ebooks and customer-facing content to support brand awareness and engagement.
• Develop marketing materials and promotional content across social media, search engines, email, and websites.
• Research customer interests and market trends to help create relevant content and improve audience engagement.
• Manage day-to-day business activities, including planning, organization, customer communication, and administrative tasks.
• Respond to customer questions and inquiries promptly while maintaining a professional and helpful tone.
• Build and maintain positive customer relationships through clear communication, active listening, and timely follow-up.
• Identify customer needs and recommend relevant products, services, or solutions based on individual interests.
• Use problem-solving and conflict-resolution skills to address customer concerns and provide appropriate solutions.
• Coordinate multiple projects and priorities while maintaining accuracy, organization, and attention to detail.
• Track business tasks, deadlines, communications, and project progress to ensure work is completed efficiently.
• Promote products and services through digital channels and use persuasive communication to encourage customer engagement.
• Adapt marketing and customer-service strategies based on feedback, engagement, and changing business needs.
• Learn new digital tools, platforms, and processes quickly to improve productivity and business operations.
• Maintain a customer-first approach while balancing sales, service, administrative, and marketing responsibilities.

Customer Service Representative at Verizon (2021-01 – 2025-09)

• Greet customers and provide a positive, professional in-store experience while building rapport and trust.
• Assess customer needs through active listening and recommend wireless devices, service plans, accessories, and additional products to increase sales.
• Resolve customer concerns, account issues, and service questions using conflict-resolution and problem-solving skills.
• Use verbal de-escalation techniques to handle challenging interactions and maintain a calm, respectful customer experience.
• Educate customers on Verizon products, promotions, services, and device features to improve understanding, satisfaction, and retention.
• Demonstrate smartphones, tablets, smartwatches, and connected devices by explaining features and benefits in a clear, customer-focused manner.
• Process new activations, upgrades, account changes, and bill payments accurately and efficiently.
• Build strong customer relationships by identifying opportunities to provide personalized solutions based on individual needs.
• Meet or exceed individual and team sales goals while maintaining a high standard of customer service.
• Collaborate with peers and supervisors to support team performance, share product knowledge, and contribute to department success.
• Learn and adapt quickly to new products, promotions, procedures, and technology to remain effective in a fast-paced retail environment.
• Maintain attention to detail when handling customer accounts, transactions, and service requests.

Business Management – Gwinnett Technical College (2022-08)