Operations & Customer Support - HCCT - Nashville, TN
(2024-12)
Managed daily operations and customer inquiries in a community-focused environment, providing timely support and maintaining operational transparency.
- Customer Support Delivery: Resolved 20+ devotee inquiries daily via phone and in-person support — maintained 95% satisfaction through timely, respectful responses.
- Inventory & Documentation: Documented critical shop activities including sales logs, stock updates, and transaction records — ensured audit-ready operational transparency.
- Cross-Functional Collaboration: Collaborated with diverse volunteer team, demonstrating strong communication and organizational skills in community-focused environment.
- Revenue Support: Organized and promoted special gift items and fundraising events — contributed to revenue generation for temple programs.
Business Analyst - LKQ - Nashville, Tennessee
(2022-06 - 2022-08)
Analyzed customer requirements and product development workflows, providing insights and recommendations to support product delivery.
- Issue Diagnosis & Resolution: Diagnosed product issues reported by 15+ customers weekly — resolved 80% without escalation through root cause analysis.
- Requirements Documentation: Documented user requirements and created user stories using Atlassian Product Suite — supported agile delivery cycles.
- Agile Process Facilitation: Conducted Scrum calls, story grooming sessions, and product demos — communicated status updates and development hurdles to management.
Business Analyst - Parekh Platinum Limited - Mumbai, India
(2010-06 - 2014-05)
Optimized business operations through process improvement, cross-functional coordination, and agile delivery; mentored junior analysts and product owners.
- Operational Efficiency: Improved inventory management efficiency by 30% by implementing Oracle data warehousing solutions — reduced manual processing time.
- Process Documentation: Generated UML diagrams (Activity, Sequence, Workflow) to demonstrate critical business processes — enabled stakeholder alignment.
- Cross-Functional Coordination: Coordinated between Operations, Business Management, and Software teams to implement enterprise solutions — optimized business workflows.
- Team Development: Onboarded and mentored Business Analysts and Product Owners — built capability across product delivery function.
Trainee Database Engineer - Mastiff Internet Media Solutions
(2009-11 - 2010-05)
Tested database functionality, documented system processes, and generated ad-hoc reports to support product operations and stakeholder coordination.
- Testing & Verification: Tested Trovit search engine database across 50+ scenarios — identified and verified 12 critical bugs before production release.
- Process Documentation: Documented 100+ pages of process guides, user guides, and requirements — enabled portal onboarding and knowledge transfer.
- Reporting & Analytics: Generated 10+ ad-hoc database reports weekly for product utilization — provided data-driven insights to stakeholders.
