Around 8 + Years of professional IT experience in Software Design, Development, Analysis, testing and implementation.
- Experience in ITSM | ITIL | CMDB | ITAM | ITOM | HRSD.
- Extensive experience with ServiceNow development, Maintenance and excellent experience in
ServiceNow Administration and Production support.
- Implemented and configured ITAM modules in ServiceNow, including Asset Management, Configuration
Management Database (CMDB), and Software Asset Management (SAM).
- Integrated HAM Pro with incident and problem management processes to streamline the handling of hardware-
related issues.
- Good knowledge of CMDB and Asset Management Services, Business Services and
Configuration item relationships.
- Integrated SAM Pro with incident and problem management processes to address software-related issues and ensure timely resolution of software-related incidents.
- Configured HRSD security policies and access controls to ensure compliance with organizational and regulatory requirements.
- Specialize in ServiceNow ITSM, deployment, installation, and maintenance of software as well as data migration and data management
- Experienced in configuring and optimizing ServiceNow FSM for enhanced field service efficiency and customer satisfaction.
- Extensively worked with Orlando, New York, London, and Kingston releases of ServiceNow.
- Experienced Senior ITOM Developer experience in designing, developing, and implementing IT
Operations Management solutions on the ServiceNow platform.
- Expertise in configuring and customizing ServiceNow ITOM modules including Discovery, Event
Management, Orchestration, and Service Mapping.
