Sierra Cleveland

Customer-focused professional with experience in high-volume restaurant service, customer support, technical troubleshooting, sales, and account assistance. Skilled at resolving concerns with empathy, communicating product information clearly, training new employees, and maintaining positive customer experiences in fast-paced environments.

Customer Service Representative at Everise (2024-01 – 2026-02)

• Processed customer orders and assisted with credit card requests, transaction-history questions, address updates, and PIN changes.
• Verified customer information while supporting customers connected with CVS and health insurance services.
• Handled calls efficiently, worked to reduce hold times, and maintained positive performance and service standards.
• Communicated clearly and professionally while resolving customer needs in a timely manner.

Server at Carolina Ale House (2021-05 – 2024-01)

• Served lunch and dinner to approximately 100–150 customers per shift in a busy restaurant and bar environment.
• Learned more than 50 menu items and rotating specials to provide informed, personalized recommendations.
• Resolved guest concerns professionally and empathetically to support customer satisfaction.
• Trained new hires on menu knowledge, point-of-sale systems, company standards, and service expectations.
• Met alcohol upsell goals and promoted limited-time menu items; recognized as a top performer and mentioned in positive customer reviews.

Customer Service Representative at Majorel USA, Inc. (2018-07 – 2021-01)

• Responded to customer questions about products, services, and company information while providing timely, courteous support.
• Assisted customers with product recommendations and special requests, with a focus on satisfaction and issue resolution.
• Promoted Samsung home appliances by identifying customer needs and using appropriate upselling opportunities.
• Communicated with vendors about back orders, future inventory, and special orders.
• Used troubleshooting workflows and product knowledge to assess technical issues and identify solutions.

Customer Service Representative at Alorica (2016-07 – 2018-07)

• Troubleshot customer concerns and provided helpful, professional support.
• Processed refunds and exchanges in line with company procedures.
• Supported customers with Samsung telecommunications products and related product questions.
• Focused on delivering excellent service and helping customers reach timely resolutions.

High School Diploma – Berea High School (2016-08 – 2017-05)