Samantha

Opened and closed the store, handling cash management, deposits, and end-of-day reporting Supervised daily store operations and acted as manager-on-duty in leadership absence Trained and onboarded new associates on sales techniques, customer service standards, and store policies

Sales Lead/Keyholder at Express Factory Outlet (2025-03 – Present)

• Opened and closed the store, handling cash management, deposits, and end-of-day reporting
• Supervised daily store operations and acted as manager-on-duty in leadership absence
• Trained and onboarded new associates on sales techniques, customer service standards, and store policies
• Led visual merchandising efforts to maintain brand standards and maximize sales floor appeal
• Assisted in consistently meeting or exceeding monthly sales goals through customer engagement and effective merchandising
• Provided elevated customer service, resolving issues and securing repeat business
• Analyzed weekly business metrics, including sales performance, conversion, loyalty enrollment, and key performance indicators (KPIs), to identify opportunities for growth
• Leveraged weekly business reviews to prioritize store goals, monitor performance trends, and support strategies that improved sales results
• Drove customer loyalty and membership enrollment by educating customers on program benefits and delivering personalized recommendations

Receptionist at Amazing Lash Studio (2022-03 – 2022-08)

• Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies
• Provided administrative and clerical support via Google Docs and Microsoft Excel
• Greet 30-40 clients daily while providing new client paperwork, scanning IDs and legal forms, and accompanying clients to their waiting room
• Maintain and organize a confidential filing system of 250+ clients daily
• Responsible for opening and closing the studio, ensuring security and proper functioning of all equipment
• Managed cash register operations, including cash handling, transactions, and end-of-day cash reconciliation
• Assisted with training new staff members on studio policies, cash register usage, and opening/closing procedures

Server at Noku (2022-08 – 2023-11)

• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
• Managed cash and credit card transactions accurately reconciling payments at the end of each shift
• Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer needs promptly

Associate of Science (AS) in General Studies – Northern Virginia Community College