Simone Thompson

Dedicated professional with 15 years of experience in customer service, scheduling, record keeping, and sales. Seeking a position where I can use my clerical expertise and customer service skills in an environment in which I can grow professionally and personally. I enjoy learning new skills and take great pride in my work.

Outpatient Admissions Clerk - Carolina Pines Medical Center - Hartsville, SC

(2026-01)

• Accurately complete registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions
• Research and resolve registration occurrences for demographic, clinical and insurance accuracy
• Ensure that medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
• Obtain insurance eligibility and benefit information from payors to provide patients with estimated responsibility for services
• Processes patient payments for account posting
• Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit

Lunchroom Operator - Lancaster County School District - Kershaw, SC

(2025-08 - 2026-01)

• Prepare and cook items according to menus, special dietary or nutritional requirements, or numbers of portions to be served
• Maintain food records regarding use and expenditures
• Assist with inventorying supplies and equipment
• Wash cooking equipment and ensure cleanliness and functional operation of galley equipment, kitchen appliances, and work areas in conjunction with USDA and state guidelines

Patient Services Inbound Representative - Heartland Dental, Effingham Support Office - Virtual

(2022-10 - 2025-06)

• Assess patient's needs with critical judgement that ensures the appropriate resolution
• Quickly build rapport and maintain positive demeanor with patients and supported office members
• Demonstrate strong verbal and written communication skills when interacting with patients
• Exhibit sensitivity to patient health information and protect confidentiality and privacy
• Adhere to service specialized workflows for multiple offices; follow protocols, navigate quickly between multiple computer systems with duals monitors
• Promote a positive and productive environment, supporting teamwork and communication

Receptionist - Sandhills Medical Foundation - McBee, SC

(2021-12 - 2022-10)

• Effectively communicate with patients, staff, physicians, and management
• Answer phones in a courteous manner; document calls; route calls to appropriate resources
• Conduct reminder and follow-up phone calls
• Schedule patient appointments in accordance with VHA national scheduling guidelines
• Provide customers with timely and accurate information
• Maintain patient accounts: obtain, verify, and update personal and financial information
• Maintain confidentiality of patient personal and financial information to conform to HIPAA guidelines

Receptionist - Sandhills Medical Foundation - McBee, SC

(2008-01 - 2018-12)

Customer Care Specialist - Assurant - Remote

(2021-10 - 2021-11)

• Listen to customers' concerns and show empathy while resolving their issues
• Handle in-bound calls from customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss

Administrative Specialist I - Santee Wateree Mental Health - Camden, SC

(2018-01 - 2021-10)

• Greet the public; answer phones and provide accurate information to clients
• Schedule and confirm appointments
• Check-in patients; maintain accurate and up-to-date patient information
• Send no-show letters to clients (providers and nurses)
• Check-out patients; schedule follow up appointments
• Login checks/cash collected
• Read and respond to incoming emails
• Scan/import/fax documents; distribute faxes

Sales Associate / Assistant Manager - Hibbett Sports - Florence, SC

(2005-01 - 2012-12)

• Assisted store manager in overall store operations and administrative duties
• Assumed manager role in supervising staff in absence of the store manager
• Trained associates on product knowledge, selling skills, customer service and operations
• Modeled excellent sales and customer service skills
• Provided prompt, friendly customer service; resolved customer complaints
• Authorized returns, exchanges, and voids
• Operated cash register and followed cashier procedures

Long-Term Substitute Teacher - New Heights Middle School - Jefferson, SC

(2005-01 - 2006-12)

• Developed lesson plans and provided learning experiences for students
• Interacted in a cooperative and professional manner with students, parents, and school personnel
• Maintained student confidentiality in accordance with FERPA policies
• Administered and graded tests and assignment
• Ensured adequate supervision of students and the classroom environment
• Participated in parent-teacher conferences and school-related functions

Certificate - Cosmetology - Carolina Beauty College (1998)

Coursework - Medical Office Assistant - Northeastern Technical College (1997)

H.S. Diploma - McBee High School (1995)