Skylah Brooks

Resourceful professional with experience in customer service, digital marketing, and policy support. Proven ability to enhance engagement through interactive content, increase sign-ups by 64%, and manage participant logistics with 100% accuracy. Skilled in communication, organization, and problem-solving, adept at managing high-volume calls and emails efficiently.

Eager to leverage strong interpersonal skills and a commitment to accuracy to support organizational goals and drive positive outcomes.

Policy + Digital Marketing Intern - The First Ask - Washington, D.C.

(2025-06 - 2025-08)

• Produced short-form video content (TikTok, Instagram) aligned with platform trends and audience behavior
• Managed content creation workflows and supported content calendar execution
• Conducted social media trend monitoring and social listening to guide messaging strategy
• Simplified complex policy topics into engaging, shareable digital content
• Coordinated across teams to ensure timely delivery of marketing materials

My Sister's Keeper, Digital Marketing Fellow - Black Women's Health Imperative - Remote

(2024-05 - 2025-06)

• Increased participant retention by consistently providing warm, supportive communication before and after sessions
• Raised engagement levels by creating interactive digital materials that made health education easier to follow
• Managed participant scheduling and logistics with 100% accuracy, preventing missed appointments or duplicate entries
• Built strong rapport with diverse women across multiple states, contributing to a comfortable and trusting learning environment
• Designed a 5-week digital wellness campaign that reached 350+ users, increasing sign-ups by 64%

Customer Service Associate - Marshalls - Stamford, CT

(2020-08 - 2023-01)

• Delivered a positive and personalized shopping experience by primarily working in the women's department, assisting customers with clothing selection, styling support, and overall customer service
• Maintained organization and visual presentation of women's apparel, footwear, handbags, and fitting room areas to create a clean and welcoming shopping environment
• Assisted customers in fitting rooms by providing sizing support, product recommendations, and attentive service to enhance the overall shopping experience
• Supported multiple store operations including cashiering, processing purchases, handling returns, and maintaining efficient front-end service during busy periods
• Collaborated with team members to restock merchandise, organize displays, and ensure the department remained customer-ready at all times
• Managed long lines and high traffic calmly, multitasking while maintaining accuracy
• Accurately processed transactions and returns, reinforcing attention to detail, documentation accuracy, and accountability

Retail Sales Associate - Charlotte Russe - Stamford, CT

(2019-06 - 2020-01)

• Provided friendly and trend-focused customer service in a fast-paced fashion retail environment, helping customers find styles that matched their preferences and needs
• Assisted with merchandising, restocking, and maintaining visually appealing displays to support an engaging in-store shopping experience
• Built strong customer interactions through communication, product knowledge, and styling assistance, contributing to a welcoming and upbeat store atmosphere
• Supported fitting room operations, inventory organization, and daily store maintenance while ensuring customers received efficient and attentive service
• Handled cashier responsibilities including processing transactions, managing payments, and delivering smooth checkout experiences

Bachelor of Science - Psychology - Berry College (2024-08 - 2025-05)

Bachelor of Science - Psychology and Distinction in Black Studies - Birmingham-Southern College (2021-08 - 2024-05)

Study Abroad Program - Human Rights Movements - Study Abroad, Ireland (2023-01 - 2023-02)