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Customer-focused professional with experience in high-volume customer service, phone support, records management, and administrative operations. Proven ability to communicate effectively with diverse customers, resolve issues efficiently, maintain confidentiality, and thrive in fast-paced environments. Recognized for professionalism, attention to detail, and delivering exceptional customer experiences while meeting organizational goals.

Poll Worker Recruiter (Seasonal) - Miami-Dade County Office of Elections - Miami, FL

(2026-06 - 2026-07)

• Conducted high-volume outbound phone calls to recruit poll workers for county elections.
• Explained election worker responsibilities, training schedules, qualifications, and eligibility requirements.
• Screened prospective applicants and accurately documented applicant information in recruitment systems.
• Scheduled qualified applicants for training sessions and provided follow-up support throughout the recruitment process.
• Answered applicant questions while delivering professional and courteous customer service.
• Maintained organized recruitment records while meeting daily outreach and staffing goals.
• Collaborated with team members in a fast-paced office environment to support successful election staffing operations.

Court Records Specialist III - Miami-Dade County Clerk of Courts - Miami, FL

(2025-01 - 2025-10)

• Assisted more than 200 customers each week by providing accurate information while maintaining confidentiality.
• Processed, reviewed, and maintained confidential court records with exceptional accuracy.
• Responded to customer inquiries in person and over the phone with professionalism and efficiency.
• Improved record retrieval efficiency by approximately 30% through effective organization.
• Managed multiple priorities while ensuring compliance with court procedures and documentation standards.

Medical Records Clerk / Intern - Compass Health Systems - Miami, FL

(2019-03 - 2024-09)

• Managed confidential electronic medical records using eClinicalWorks (eCW).
• Assisted patients, providers, and staff by phone and in person while maintaining HIPAA compliance.
• Processed, scanned, indexed, and transmitted medical records accurately and efficiently.
• Responded to patient record requests while maintaining excellent customer service and attention to detail.

Technical Sales Associate - Market Source / Target Tech - Miami, FL

(2020-07 - 2021-01)

• Helped customers select technology products, wireless devices, and service plans based on their needs.
• Consistently exceeded sales and customer satisfaction goals through personalized service.
• Educated customers on products, warranties, promotions, and service options.
• Built lasting customer relationships by providing knowledgeable, friendly support.