Sofia Borja

Digital Media Marketing student at Johnson County Community College with experience in social media campaign support, client communication, and digital content creation. Skilled in creating branded social media content, campaign mockups, and SEO-focused messaging. Technical support background has strengthened communication, problem-solving, and multitasking abilities in fast-paced environments.

Student Support Technician - JCCC

(2024-01)

• Provided tech support to students, faculty, and staff including account access, multi-factor authentication, and software troubleshooting.
• Wrote internal documentation and technical articles for self-service support portals.
• Documented and completed 400+ support tickets in TeamDynamix while maintaining accurate records of resolutions.
• Assisted users in-person and via phone; gained hands-on experience with Canvas, Adobe Creative Cloud, Google Workspace, and Microsoft 365.

Social Media Intern - SCC Marketing

(2025-06)

Under Karla Stump

• Create posts and mockups for clients while incorporating brand theme and SEO keywords
• Practice using Google Analytics and other platform metrics such as Facebook and Instagram
• Meet and interview clients for campaign creation and client expectations
• Managed Campaign projects and oversaw other interns

Lifeguard and Swim Instructor - Goldfish Swim School

(2021-01 - 2022-12)

• Taught swim classes for children aged 4 months to 12 years following curriculum-based instruction.
• Maintained safety protocols while leading small group sessions and responding calmly under pressure.
• Developed leadership, communication, and crisis-management skills.

Associate's - Digital Media Marketing - JCCC (2024-01)

High School Diploma - Shawnee Mission East High School (2021-01 - 2024-12)