Sofia Flores

Highly organized, proactive, & detail-oriented bilingual professional with over 7 years of experience delivering top-tier administrative support, executive coordination, & operational management. Passionate about building strong connections and driving efficiency within organizations through thoughtful planning & execution. Proven track record of optimizing daily office workflows, managing complex calendars, & coordinating cross-departmental communications while leveraging digital platforms to maximize organizational efficiency & support leadership.

While always bringing a "no task is too small" mentality to every situation, always willing to step in, find a solution, & help keep things moving forward.

Executive Assistant — Talent Acquisition & Engagement Specialist at Specialty Care Rx (2024-03 – Present)

Provide executive-level administrative support to C-suite leadership, managing office operations, correspondence, scheduling, records, & time-sensitive priorities.

• Manage complex calendars across multiple time zones, coordinating meetings, multi-site visits, & related communications
• Serve as a key liaison between corporate headquarters & regional pharmacy entities nationwide, maintaining consistent communication & alignment across 11+ entities
• Coordinated communication flow across departments, ensuring timely dissemination of key information such as company initiatives, training, and follow-ups
• Manage vendor relationships across corporate & regional locations, supporting cost-efficiency, compliance, & operational continuity
• Coordinate and arrange meetings, conferences, agendas, catering and events
• Supported compliance by maintaining company licenses, contracts, certifications, and regulatory documentation
• Created HR SOPs to establish consistent processes, support compliance, & align departmental practices with company policies
• Maintain confidential executive, employee, & corporate information with a high level of discretion & professionalism
• Maintain accurate corporate documentation & records across multiple entities, ensuring information remains current, organized, & accessible
• Senior procurement contract review & analysis skills
• Support talent acquisition efforts by coordinating recruitment activities, candidate communication, interview scheduling, & timely follow-up with hiring managers & applicants
• Since January 2026 - personally onboarded 43 new employees managing 90% of workflow
• Partner with hiring managers throughout the recruitment process to coordinate candidate pipelines, interviews, hiring decisions, & onboarding activities
• Assist with new hire onboarding, ensuring required documentation, communications, & admin processes are completed accurately & on schedule
• Oversee special projects & departmental initiatives from planning through implementation, tracking deadlines, coordinating department heads & following through on deliverables
• Develop & distribute quarterly company newsletters highlighting organizational updates, milestones, employee initiatives, & key company communications
• Ordering & managing office supplies, coordinating repairs & maintenance of office equipment, while also handling mail & shipments
• Anticipated executive needs & proactively addressed scheduling conflicts, administrative challenges & competing priorities

Parks & Recreation Coordinator at City of Fullerton (2021-03 – 2024-02)

Plan, develop, market, & implement Senior, Community & City Programs from concept through execution.

• Prepare & maintain City Manager Reports, providing accurate division updates, program activity, & operational information
• Maintain accurate patron records & registration information while ensuring data integrity & confidentiality
• Managed day-to-day program operations, balancing competing priorities, staffing needs, facility availability, participant concerns, & departmental deadlines
• Coordinated facility & program logistics, including scheduling, reservations, staffing, supplies, equipment, vendors, & event set up
• Develop & maintain relationships with community partners & outside organizations to expand programming & services for residents
• Researched community needs & participation trends to identify opportunities for new programs & improvements to existing services
• Manage social media presence across three platforms, developing content to promote programs, events, services, & community initiatives
• Collaborate with internal departments, community organizations, vendors, & program partners to successfully execute programs & special projects
• Coordinate communications & maintain ongoing relationships with multiple vendors, partners, & services providers
• Create professional flyers, calendars, digital content, & promotional materials to support program outreach & community engagement
• Manage complex calendars & coordination for multiple facilities, sports fields, rentals, programs, and special events while coordinating competing scheduling needs
• Exercised independent judgement when managing daily operational needs, prioritizing competing requests, & determine appropriate solutions
• Support department leadership with research, administrative projects, reporting, communications, & time-sensitive assignments
• Maintain a high level of professionalism and discretion when handling sensitive patron information, operational matters, & departmental communications

Assistant Manager at Build-A-Bear (2015-11 – 2024-04)

Managed daily business operations while leading a team of 15+ associates, balancing staffing, customer needs, operational priorities, & company standards.

• Recruited, onboarded, trained, & coached new & existing employees, providing ongoing direction & performance support
• Developed bi-weekly staffing schedules based on business needs, employee availability & sales activity to optimize daily operations
• Prepared & analyzed daily, monthly, quarterly, & annual sales reports to monitor performance, identify trends, & support operational decisions
• Built strong relationships with customers & employees by creating an engaging, welcoming experience while addressing concerns & maintaining a high standard of customer service